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Analyst, Case Management (Field) - Job Opportunity at CVS Health

Chicago, United States
Full-time
Mid-level
Posted: February 26, 2025
Hybrid
USD 43,888 - 93,579 per year

Benefits

Comprehensive Medical Coverage with Modern Wellness Programs
Vision and Dental Plans with Preventive Focus
401(k) with Company Match
Stock Purchase Plan for Long-term Wealth Building
Life and Disability Insurance Protection
Flexible PTO and Holiday Schedule
Professional Development Support
Employee Discount Program
Work-Life Balance Programs

Key Responsibilities

Lead Comprehensive Case Evaluations and Risk Assessments
Drive Care Plan Development and Implementation
Coordinate Multi-disciplinary Healthcare Solutions
Execute Quality Management Protocols
Facilitate Member Education and Empowerment
Manage Complex Healthcare Navigation
Implement Crisis Intervention Strategies
Conduct Outcome Analysis and Reporting

Requirements

Education

Bachelor's Degree or non-licensed master level clinician, with either degree being in behavioral health or human services preferred (psychology, social work, marriage and family therapy, counseling)

Experience

2 years experience in behavioral health, social services or appropriate related field

Required Skills

Critical Thinking Care Management Negotiation Skills Motivational Interviewing Microsoft Office Case Management Documentation Healthcare Coordination Risk Assessment
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Sauge AI Market Intelligence

Industry Trends

Healthcare systems are rapidly transitioning to value-based care models, increasing demand for skilled case managers who can optimize patient outcomes while managing costs. The integration of behavioral health with primary care is creating expanded roles for case management professionals, particularly in urban markets like Chicago. Digital transformation in healthcare is driving need for case managers who can leverage both traditional care coordination skills and modern healthcare technology platforms.

Salary Evaluation

The offered salary range of $43,888-$93,579 is competitive for the Chicago market, with the wide range reflecting varying experience levels and additional qualifications. Top performers with advanced degrees and specialized experience can expect compensation in the upper quartile.

Role Significance

Typically part of a 10-15 person case management team, collaborating with broader healthcare network of 50+ professionals.
Mid-level position with significant autonomy in case handling and direct impact on patient outcomes and organizational efficiency.

Key Projects

Implementation of new care coordination protocols across multiple facilities Development of patient engagement strategies for high-risk populations Integration of behavioral health services with primary care networks Quality metric improvement initiatives

Success Factors

Strong understanding of healthcare systems and insurance processes Excellence in interpersonal communication and relationship building Ability to navigate complex healthcare regulations while maintaining empathy Proficiency in data-driven decision making and outcome measurement

Market Demand

High demand with steady growth projected. The combination of an aging population, mental health awareness, and healthcare reform is creating sustained demand for case management professionals.

Important Skills

Critical Skills

Care Coordination Expertise: Essential for managing complex cases and multiple stakeholders Clinical Assessment Skills: Fundamental to identifying risks and developing appropriate care plans Communication Proficiency: Critical for effective interaction with healthcare providers and patients

Beneficial Skills

Healthcare Technology Proficiency: Increasing importance as systems become more integrated Quality Improvement Methodology: Valuable for career advancement and program development Population Health Understanding: Growing importance in modern healthcare delivery

Unique Aspects

Combination of field work and office-based responsibilities offers diverse experience
Integration with major healthcare system provides broad exposure to healthcare delivery models
Strong emphasis on professional development and internal advancement opportunities

Career Growth

2-3 years in role before advancement, with accelerated progression possible based on performance and additional certifications

Potential Next Roles

Senior Case Manager Case Management Supervisor Healthcare Program Manager Clinical Operations Director

Company Overview

CVS Health

CVS Health represents one of the largest integrated healthcare companies in the US, combining retail pharmacy, insurance, and healthcare services.

Industry leader with significant market influence and robust resources for professional development.
Strong presence in Chicago market with extensive healthcare network and established relationships with major providers.
Professional environment with emphasis on collaboration and evidence-based practice, balanced with focus on individual autonomy and decision-making.
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