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AVP, Team Lead, User Experience Journey (Event Management), Technology & Operations - Job Opportunity at DBS Bank (Hong Kong) Limited

Hong Kong, Hong Kong
Full-time
Senior
Posted: March 15, 2025
On-site
HKD 600,000 - 850,000 per year based on Hong Kong financial sector standards for AVP positions

Benefits

Competitive salary package
Professional development opportunities
Career advancement paths
Dynamic work environment

Key Responsibilities

Lead strategic employee experience transformation initiatives
Design and execute comprehensive employee engagement programs
Drive digital culture transformation through innovative events and workshops
Manage cross-functional stakeholder relationships
Oversee future leader development programs
Implement 4D and Agile methodologies in organizational initiatives

Requirements

Education

Bachelor or Master degree

Experience

6-8 years working experiences

Required Skills

Event management Process improvement Project management Design Thinking Human-Centered Design Adobe Creative Suite proficiency English and Chinese communication Stakeholder management Strategic mindset Multi-tasking capability

Certifications

Six Sigma Green Belt (preferred) PMP (preferred) Agile certification (preferred)
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Sauge AI Market Intelligence

Industry Trends

Banking sector's accelerated digital transformation is driving increased demand for UX/CX expertise in internal operations Growing focus on employee experience as a key differentiator in financial institutions Integration of design thinking methodologies in traditional banking operations represents a significant shift in approach

Role Significance

Likely leading a team of 4-6 specialists while coordinating with multiple stakeholder groups across the organization
Assistant Vice President level position with significant influence on organizational culture and employee experience strategy

Key Projects

Enterprise-wide digital transformation initiatives Employee engagement program redesign Leadership development program implementation Cultural change management campaigns

Success Factors

Strong blend of technical and soft skills particularly in change management Ability to navigate complex organizational structures typical in large financial institutions Experience in combining design thinking with traditional banking processes Track record of successful stakeholder management across different organizational levels

Market Demand

High demand role as financial institutions prioritize employee experience and digital transformation initiatives

Important Skills

Critical Skills

Change management expertise for driving digital transformation Stakeholder management skills for navigating complex banking environment Design thinking capabilities for employee experience innovation

Beneficial Skills

Video editing and multimedia content creation Agile methodology expertise Process improvement certification

Unique Aspects

Rare combination of UX/CX focus within traditional banking operations
Strong emphasis on both digital transformation and human-centered design in a financial institution
Opportunity to influence organizational culture at a major Asian bank

Career Growth

2-3 years in role before progression to VP level, depending on project success and organizational impact

Potential Next Roles

VP of Employee Experience Head of Digital Transformation Director of Organizational Development Senior Program Director

Company Overview

DBS Bank (Hong Kong) Limited

DBS Bank is one of Asia's leading financial services groups, known for its strong digital transformation initiatives and innovative approach to banking

Among the top banks in Asia with strong presence in major financial markets
Significant player in Hong Kong's financial sector with strong ties to Southeast Asian markets
Progressive corporate culture with strong emphasis on innovation and digital transformation
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