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Cluster M&E & Groups Executive - Job Opportunity at The Cumberland

London, United Kingdom
Full-time
Mid-level
Posted: February 26, 2025
On-site
GBP 35,000 - 45,000 per year based on London market rates for mid-level M&E positions in luxury hotels

Benefits

Comprehensive pension scheme with employer contributions
24/7 Employee Assistance Program for wellbeing support
Flexible compensation through Wagestream early access
Professional development through apprenticeships up to Masters level
Competitive hotel industry discounts across Clermont Group
Healthcare coverage and wellness programs
Work-life balance with paid volunteering opportunities
Attractive referral bonuses for network growth
Season ticket loan program for commuting assistance
Extensive retail and services discount platform

Key Responsibilities

Strategic management of Meeting & Events sales pipeline and revenue generation
End-to-end coordination of client events with focus on premium service delivery
Development and maintenance of key client relationships for repeat business
Commercial optimization of venue facilities and packages
Cross-functional collaboration with operations teams to ensure event excellence
Quality assurance and client satisfaction monitoring
Administrative oversight of event documentation and contracts
Budget management and revenue forecasting for M&E segment

Requirements

Required Skills

Excellent interpersonal and communication skills Strong commercial awareness Organizational excellence Customer service expertise Multi-tasking capabilities Understanding of M&E and Group business operations
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Sauge AI Market Intelligence

Industry Trends

The hospitality industry is experiencing a strong post-pandemic recovery in the MICE (Meetings, Incentives, Conferences, and Events) sector, with London maintaining its position as a premier business events destination. Integration of technology in event management is becoming increasingly critical, with hybrid event capabilities being a key differentiator. Sustainability considerations in event planning are gaining prominence, with clients increasingly demanding eco-friendly options and waste reduction strategies.

Role Significance

Typically part of a 5-10 person M&E team in a large luxury hotel operation
Mid-level position with significant revenue impact and client relationship management responsibilities

Key Projects

Large-scale corporate conferences and meetings High-profile social events and celebrations Multi-day business group accommodations Industry exhibitions and trade shows Corporate training and development programs

Success Factors

Strong commercial acumen and ability to maximize revenue opportunities Excellence in relationship building and stakeholder management Meticulous attention to detail and superior organizational skills Ability to remain calm under pressure and manage multiple priorities Strong problem-solving capabilities and proactive approach to client needs

Market Demand

High demand with steady growth projected as business travel and corporate events continue to recover and evolve

Important Skills

Critical Skills

Commercial acumen - Essential for maximizing revenue and understanding market dynamics Event management expertise - Core to successful delivery of client experiences Communication skills - Critical for client relations and internal coordination Organization and detail orientation - Fundamental to flawless event execution

Beneficial Skills

Knowledge of hotel operations Understanding of audio-visual technologies Experience with event management software Foreign language skills for international clientele

Unique Aspects

Music-themed luxury hotel concept providing distinctive event experiences
Prime central London location between Oxford Street and Hyde Park
Large-scale operation with 1019 rooms offering significant event potential
Part of expanding Clermont Hotel Group with internal growth opportunities

Career Growth

2-3 years in role before progression, depending on performance and market conditions

Potential Next Roles

Senior M&E Manager Director of Events Director of Sales & Marketing Hotel Operations Manager

Company Overview

The Cumberland

The Cumberland is a significant property within the Clermont Hotel Group, offering over 1000 rooms and substantial M&E facilities in a prime central London location

Well-established luxury hotel with strong corporate and leisure market presence
Strategic London location catering to both domestic and international business/leisure travelers
Professional environment with focus on service excellence and employee development opportunities
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