Home Jobs CS Operations Data Analyst
Back to Jobs

CS Operations Data Analyst - Job Opportunity at Workato

Remote, US
Full-time
Senior
Posted: April 8, 2025
Remote
USD 120,000+ per year

Benefits

Flexible work environment with trust-oriented culture
Comprehensive remote work support (ranked #1 by Quartz)
Equity compensation package
Competitive base salary plus variable compensation
Growth-focused environment in fast-scaling enterprise tech company

Key Responsibilities

Lead development and optimization of business intelligence dashboards using Sigma Computing
Own core data analytics infrastructure supporting Customer Success operations
Drive data-driven decision making across CS teams including Customer Success Management, Onboarding, and Technical Consulting
Partner with data engineering for architecture optimization
Conduct strategic analysis for customer experience improvement

Requirements

Education

Bachelor's degree required; Masters is a plus

Experience

5+ years of meaningful data analysis experience

Required Skills

Advanced proficiency in data visualization software (Sigma Computing preferred) Experience with Snowflake Advanced Excel knowledge Basic SQL knowledge Predictive modeling and forecasting SaaS metrics analysis Detail-oriented mindset Self-starter mentality Adaptability Excellent interpersonal skills
Advertisement
Ad Space

Sauge AI Market Intelligence

Industry Trends

Enterprise automation and orchestration platforms are experiencing rapid growth due to digital transformation initiatives Increased demand for data analysts who can bridge technical and business operations Rising importance of customer success analytics in SaaS business models Growing emphasis on real-time operational intelligence and AI-driven insights

Salary Evaluation

Market range for this role typically falls between USD 115,000 - 165,000 based on location and experience, with additional variable compensation and equity making the total package highly competitive

Role Significance

Typically part of a 5-10 person CS Operations team in enterprise SaaS companies of this scale
Senior individual contributor role with significant impact on strategic decision-making and operational efficiency

Key Projects

Customer success metrics framework development Churn prediction modeling Customer health score optimization Operations efficiency analytics Executive reporting automation

Success Factors

Strong balance of technical expertise and business acumen Ability to translate complex data insights into actionable business recommendations Experience with modern BI tools and data warehouse technologies Understanding of SaaS customer success metrics and business models

Market Demand

Very high demand, particularly in enterprise SaaS sector, with specialized CS operations analysts being increasingly crucial for scaling customer success operations

Important Skills

Critical Skills

Data visualization expertise - essential for translating complex CS data into actionable insights SQL and data warehouse experience - crucial for handling large-scale customer data Business acumen - vital for understanding CS metrics and their business impact

Beneficial Skills

Python or R programming Machine learning knowledge Change management experience Project management capabilities

Unique Aspects

Combination of technical data analysis with customer success focus is relatively rare
Opportunity to shape data strategy in high-growth enterprise software company
Strong emphasis on building scalable solutions rather than just analysis

Career Growth

2-3 years in role before advancement, with potential fast-track opportunities in high-growth environment

Potential Next Roles

CS Operations Manager Head of Customer Analytics Director of Customer Success Operations Customer Intelligence Leader

Company Overview

Workato

Workato is a leader in enterprise automation and integration, backed by major investors and experiencing rapid growth

Top-tier enterprise automation platform with strong market presence and significant growth trajectory
Global operations with strong US market focus and remote-first culture
Innovation-driven environment with emphasis on ownership and trust, balanced with work-life considerations
Advertisement
Ad Space
Apply Now

Data Sources & Analysis Information

Job Listings Data

The job listings displayed on this platform are sourced through BrightData's comprehensive API, ensuring up-to-date and accurate job market information.

Sauge AI Market Intelligence

Our advanced AI system analyzes each job listing to provide valuable insights including:

  • Industry trends and market dynamics
  • Salary estimates and market demand analysis
  • Role significance and career growth potential
  • Critical success factors and key skills
  • Unique aspects of each position

This integration of reliable job data with AI-powered analysis helps provide you with comprehensive insights for making informed career decisions.