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Customer Service Delivery Manager - Job Opportunity at Nextview Consulting

Amsterdam, Netherlands
Full-time
Mid-level
Posted: February 7, 2025
Remote
€65,000 - €85,000 annually based on Amsterdam market rates for mid-level service delivery roles

Benefits

Performance-based bonus structure aligned with industry standards
Flexible holiday arrangement supporting work-life balance
Individual mobility budget for transportation flexibility
Phone and fitness allowances for personal wellness
Apple Macbook provision demonstrating investment in quality tools
€2500 annual education budget supporting continuous development
B-Corp certification indicating strong corporate responsibility focus

Key Responsibilities

Strategic customer relationship management and trusted advisory role
Multi-account service delivery oversight and performance optimization
Contract and budget management with risk/opportunity analysis
Team leadership and performance motivation across international locations
Service quality control and continuous improvement implementation
Remote team coordination and workload prioritization
Value demonstration through performance reporting and analytics

Requirements

Education

A bachelor's or master's degree in a relevant field

Experience

3-5 years of experience in Service Delivery or Project Management

Required Skills

Fluency in English (spoken and written) Stakeholder and expectation management Conflict resolution Self-starter mentality Proactive attitude Stress resistance Commercial acumen Strong communication skills

Certifications

ITIL, PMP or equivalent (preferred)
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Sauge AI Market Intelligence

Industry Trends

Increasing demand for Salesforce expertise in European markets driving service delivery roles Growing emphasis on remote-first delivery models in consulting services Rising importance of cross-cultural team management in global service delivery Shift towards experience-led digital transformation consulting

Role Significance

Typically managing 5-8 specialists across multiple international locations
Mid to senior position with significant client-facing responsibilities and team leadership components

Key Projects

Enterprise-scale Salesforce implementation oversight Managed services transformation programs Customer success strategy development Cross-border delivery coordination

Success Factors

Strong stakeholder management across cultural boundaries Balance of technical understanding and business acumen Ability to drive value realization in managed services context Proactive risk management and opportunity identification

Market Demand

High demand with strong growth trajectory due to Salesforce ecosystem expansion and digital transformation acceleration

Important Skills

Critical Skills

Stakeholder management in multi-cultural context Remote team leadership Service delivery optimization Commercial acumen for growth opportunities

Beneficial Skills

Additional European languages Salesforce platform knowledge Change management expertise Agile delivery methodologies

Unique Aspects

B-Corp certification indicating strong commitment to social responsibility
Design thinking approach to Salesforce consulting
Multi-country delivery model with remote-first culture
Strong focus on sustainable digital transformation

Career Growth

2-3 years in role before advancement, depending on business growth and performance

Potential Next Roles

Director of Managed Services Head of Customer Success Program Director Regional Delivery Leader

Company Overview

Nextview Consulting

Design-led Salesforce consulting firm with strong European presence and recent expansion through strategic acquisitions

Growing boutique consultancy with B-Corp certification and strong culture focus
Expanding European footprint with operations in Netherlands, Germany, Czech Republic, Poland, and Sweden
Innovation-focused environment with strong emphasis on work-life balance and professional development
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Job Listings Data

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  • Salary estimates and market demand analysis
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  • Critical success factors and key skills
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