Home Jobs Customer Service Manager
Back to Jobs

Customer Service Manager - Job Opportunity at Contour Education

Box Hill, Australia
Full-time
Mid-level
Posted: February 26, 2025
On-site
AUD 85,000 - 110,000 per year based on location and market conditions for education sector management roles in Victoria

Benefits

Above-market compensation package with strategic performance incentives
Professional development through structured mentorship and leadership training
Startup environment offering direct access to founders and rapid career advancement
Skill development in public speaking and leadership with practical application
Impact-driven work environment focused on educational outcomes
Dynamic startup culture with minimal bureaucracy

Key Responsibilities

Strategic leadership of service delivery across multiple campus locations
Development and implementation of customer service excellence frameworks
Cross-functional collaboration with Victorian Campus Manager to align service strategies
Performance management and professional development of Service Team Leaders
Analytics-driven service optimization and process improvement
Resource allocation and operational efficiency management
Customer experience strategy development and execution

Requirements

Education

Bachelor's Degree in Commerce/Business Management/Marketing/Operations

Experience

3+ years in Sales and/or Customer Service/Management/Operations

Required Skills

Honesty and Integrity High Level of Empathy Detail Oriented & Organised Energy and Enthusiasm Excellent Customer Service Skills Independence & Proactiveness Willing to Listen, Learn & Grow Intelligence & Creativity
Advertisement
Ad Space

Sauge AI Market Intelligence

Industry Trends

The education technology sector is experiencing rapid growth, with a particular emphasis on hybrid learning models combining in-person and digital support systems Customer service in education is evolving towards a more holistic student success approach, requiring managers to understand both educational outcomes and service excellence The Australian tutoring market is becoming increasingly competitive, driving the need for differentiated service experiences

Role Significance

Managing 5-8 Service Team Leaders across multiple campuses, indirectly overseeing 30-50 service staff
Mid to senior operational role with direct impact on student experience and business growth through multi-location service delivery management

Key Projects

Service delivery standardization across multiple campuses Customer experience enhancement initiatives Team leader development programs Operational efficiency optimization Customer feedback systems implementation

Success Factors

Strong operational management expertise combined with educational sector understanding Ability to balance standardization with personalization in service delivery Leadership skills focused on developing and motivating service teams Data-driven decision-making capability while maintaining human-centric approach

Market Demand

High demand role driven by education sector growth and increasing focus on student experience management

Important Skills

Critical Skills

Operational management expertise for multi-location service delivery Leadership development and team coaching capabilities Strategic thinking for service innovation and improvement Data analysis for performance optimization

Beneficial Skills

Educational sector experience Change management expertise Digital transformation knowledge Cross-cultural communication skills

Unique Aspects

Rapid growth trajectory offering accelerated career development opportunities
Direct involvement in reshaping educational service delivery models
Combination of traditional education sector stability with startup dynamism
Strong focus on measurable impact through student success metrics

Career Growth

2-3 years in role with potential for advancement based on company's rapid growth trajectory

Potential Next Roles

Regional Operations Director Head of Customer Experience National Service Delivery Manager Education Operations Executive

Company Overview

Contour Education

Fast-growing edutech startup with significant market traction, serving over 6,000 students with 150+ team members since 2020

Recognized among fastest-growing startups by Australian Financial Review, positioning as a premium education service provider
Strong presence in Victoria with multiple campus locations including Melbourne CBD, indicating significant regional market penetration
Dynamic startup environment emphasizing innovation, personal growth, and direct impact on educational outcomes
Advertisement
Ad Space
Apply Now

Data Sources & Analysis Information

Job Listings Data

The job listings displayed on this platform are sourced through BrightData's comprehensive API, ensuring up-to-date and accurate job market information.

Sauge AI Market Intelligence

Our advanced AI system analyzes each job listing to provide valuable insights including:

  • Industry trends and market dynamics
  • Salary estimates and market demand analysis
  • Role significance and career growth potential
  • Critical success factors and key skills
  • Unique aspects of each position

This integration of reliable job data with AI-powered analysis helps provide you with comprehensive insights for making informed career decisions.