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Customer Service Representative - Job Opportunity at BorgWarner Aftermarket Europe GmbH

Kirchheimbolanden, Germany
Full-time
Mid-level
Posted: February 1, 2025
On-site
EUR 35,000 - 45,000 per year based on location and industry standards

Key Responsibilities

International customer support and order management
SAP system order processing and monitoring
Shipment supervision and custom instructions management
Customer complaint handling and resolution
Account receivables management
Master data maintenance and price management

Requirements

Education

Bachelor's degree in Business Administration or completed 3 years vocational education

Experience

2 years experience in Customer Service

Required Skills

Very good English and German verbal and written Good Polish or Turkish verbal and written SAP proficiency Customer service expertise Order processing knowledge
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Sauge AI Market Intelligence

Industry Trends

Automotive industry's transition to electric and hybrid vehicles is creating increased demand for technical customer service roles Growing importance of multilingual support in European automotive markets Shift towards integrated digital service platforms requiring enhanced technical expertise in customer service

Role Significance

Typically part of a 5-10 person customer service team supporting regional sales operations
Mid-level position with significant customer interaction responsibility and technical product knowledge requirements

Key Projects

International customer account management Process optimization initiatives Customer satisfaction improvement programs

Success Factors

Strong technical understanding of automotive components and systems Excellence in cross-cultural communication Ability to handle complex customer requirements in a transforming industry Strong problem-solving skills in a fast-paced environment

Market Demand

High demand due to automotive industry transformation and growing aftermarket segment

Important Skills

Critical Skills

Technical understanding of automotive systems and components Advanced multilingual communication skills SAP expertise for complex order management

Beneficial Skills

Knowledge of electric vehicle technologies Understanding of international logistics Experience with quality management systems

Unique Aspects

Role combines technical automotive knowledge with customer service
Multi-language requirement indicates strategic European market focus
Position at intersection of traditional and emerging automotive technologies

Career Growth

2-3 years in role before advancement opportunities

Potential Next Roles

Senior Customer Service Representative Team Lead Customer Service Regional Customer Service Manager Account Manager

Company Overview

BorgWarner Aftermarket Europe GmbH

BorgWarner is a global leader in clean and efficient technology solutions for combustion, hybrid and electric vehicles

Top-tier automotive supplier with strong market position in propulsion technologies
Strategic European location supporting global operations
Professional environment with focus on innovation and sustainability
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