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Customer Success Manager Apprentice - Job Opportunity at Hewlett Packard

Meudon, France
Apprenticeship
Entry-level
Posted: March 31, 2025
On-site
EUR 35,000-45,000 annually for apprentice role, with significant growth potential upon conversion to full-time

Benefits

Meal vouchers
HP product discounts
Work-life balance initiatives
Collaborative workspace environment
Access to internal professional networks
Volunteering opportunities
Equal opportunities policy
Professional development programs

Key Responsibilities

Manage 1-2 global enterprise accounts for managed services contracts
Drive customer loyalty and relationship development at senior levels
Develop and execute customer success plans with defined KPIs
Oversee daily contract management and service delivery
Identify and pursue upsell opportunities across HP's strategic offerings
Lead quarterly business reviews with key stakeholders
Manage P&L including revenue forecasting and cost optimization
Support pre-sales activities and drive service adoption

Requirements

Education

Master's degree student in International Business or Finance

Experience

0-2 years experience

Required Skills

Market intelligence understanding Team collaboration Negotiation skills Value proposition framing Product demonstration Customer training Product installation
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Sauge AI Market Intelligence

Industry Trends

The managed services market is experiencing significant growth as enterprises increasingly outsource IT and print infrastructure management. HP's strategic focus on expanding beyond traditional hardware into services reflects broader industry transformation toward solution-based offerings. Growing emphasis on sustainability and digital transformation in enterprise services creates new opportunities for CSMs to drive value.

Role Significance

Part of an international team spanning multiple European countries, typically working within a 5-8 person account team structure
Entry-level position with significant exposure to enterprise account management and strategic service delivery

Key Projects

Implementation and optimization of managed print services for enterprise clients Digital workplace transformation initiatives Service contract renewal and expansion programs Customer success strategy development and execution

Success Factors

Strong foundation in business analysis and financial management Ability to navigate complex international business environments Excellence in stakeholder management across cultural boundaries Strategic thinking with focus on customer value creation

Market Demand

High demand for CSM roles in managed services, particularly as organizations expand their digital transformation initiatives and seek integrated technology solutions

Important Skills

Critical Skills

Customer relationship management expertise for enterprise accounts Financial acumen for P&L management Strategic thinking and business development capabilities

Beneficial Skills

Technical knowledge of print and device management solutions Project management methodologies Multiple European language capabilities

Unique Aspects

Apprenticeship program providing direct exposure to enterprise client management
International team environment with significant cross-border collaboration
Combination of technical and business management responsibilities

Career Growth

2-3 years in apprentice role with potential for rapid advancement based on performance and business impact

Potential Next Roles

Senior Customer Success Manager Account Executive Services Portfolio Manager Solutions Architecture Lead

Company Overview

Hewlett Packard

HP remains one of the world's largest technology companies, with a strong focus on print, personal computing, and managed services solutions

Fortune 100 company with global reach and recognized leadership in enterprise technology solutions
Significant European operations with major presence in France, serving as a strategic hub for Western European markets
Innovative, collaborative environment with strong emphasis on diversity, professional development, and work-life balance
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  • Salary estimates and market demand analysis
  • Role significance and career growth potential
  • Critical success factors and key skills
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