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Director, Foundry Customer Success - Job Opportunity at Intel Corporation

Arizona, United States
Full-time
Executive
Posted: February 3, 2025
Hybrid
USD 188,530 - 266,160 per year

Benefits

Competitive health insurance package
Stock options and equity participation
Performance bonuses
Comprehensive retirement plans
Paid vacation and time off
Professional development opportunities

Key Responsibilities

Lead strategic customer success initiatives for Intel Foundry Services
Develop and implement customer experience frameworks
Drive cross-functional alignment across technical and business units
Manage high-priority client relationships and satisfaction metrics
Oversee technical solution development and implementation
Guide team in customer integration and support processes

Requirements

Education

BS, MS or Ph.D. in Electrical Engineering, Materials Science, Chemical Engineering, Chemistry, Physics, Mechanical Engineering, or related field. MBA preferred

Experience

10+ years of semiconductor industry experience

Required Skills

Deep semiconductor industry knowledge Foundry operations expertise Customer relationship management Program management Stakeholder management Cross-functional leadership Business transformation experience Technical domain expertise Communication skills
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Sauge AI Market Intelligence

Industry Trends

Increasing demand for advanced semiconductor manufacturing capabilities driven by AI and edge computing Growing focus on geographic diversification in semiconductor manufacturing Rising importance of customized foundry services for specialized chip designs Shift towards more integrated customer success models in foundry services

Salary Evaluation

The offered salary range is competitive for semiconductor industry executive positions, particularly given Intel's market position and the strategic nature of the role. The range aligns with similar positions at major semiconductor companies, reflecting the high-value nature of foundry customer relationships.

Role Significance

Expected to lead a substantial team given the scope of Intel's foundry operations and customer base
Executive-level position with direct impact on Intel's foundry business success and customer relationships

Key Projects

Customer integration framework development Service portfolio expansion Technical solution customization Process optimization initiatives Customer satisfaction improvement programs

Success Factors

Deep understanding of semiconductor manufacturing processes and customer needs Ability to bridge technical and business requirements Strong leadership and stakeholder management skills Strategic thinking and business transformation experience Customer-centric mindset with technical depth

Market Demand

Very high demand due to global semiconductor manufacturing expansion and increasing complexity of customer requirements in the AI era

Important Skills

Critical Skills

Foundry operations expertise Customer relationship management Technical solution development Strategic planning Cross-functional leadership

Beneficial Skills

AI/ML knowledge International business experience Supply chain management Change management Industry network

Unique Aspects

Direct involvement in Intel's strategic pivot to foundry services
Opportunity to shape customer success framework for a major semiconductor manufacturer
Combination of technical depth and customer relationship leadership

Career Growth

3-5 years typical progression timeline given the strategic nature and scope of responsibilities

Potential Next Roles

SVP of Customer Operations Chief Customer Officer VP of Foundry Services Global Operations Executive

Company Overview

Intel Corporation

Intel is positioning itself as a major player in the foundry services market, leveraging its technological expertise and manufacturing capabilities

Leading semiconductor company with significant investment in foundry services expansion
Strong presence in Arizona with strategic importance for US semiconductor manufacturing
Professional environment with emphasis on innovation, customer focus, and technical excellence
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