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Director of Customer Success - Job Opportunity at Walker Digital Table Systems, LLC

Las Vegas, United States
Full-time
Executive
Posted: March 30, 2025
Hybrid
USD 150,000-200,000 per year

Benefits

Comprehensive Medical HSA Plan with industry-competitive coverage
Premium Dental and Vision coverage for employee wellbeing
Robust Life and Long-Term Disability Insurance protection
401(k) Retirement Plan with employer matching demonstrating investment in long-term employee financial health
Above-market PTO package with 15 paid holidays showing strong work-life balance focus
Performance-based Discretionary Bonus Plan indicating growth opportunities

Key Responsibilities

Lead strategic direction and operational excellence of Customer Success team through performance metrics alignment and team development
Drive customer lifecycle optimization from onboarding through advocacy while maximizing product value realization
Develop and execute customer retention strategies through data-driven insights and relationship management
Champion voice of customer initiatives to influence product roadmap and enhance service delivery
Establish and track customer success metrics including NPS, CSAT, and retention rates to drive business growth

Requirements

Education

Bachelor's degree in Business, Marketing, or related field (Master's preferred)

Experience

10 years in customer success or account management with 4 years leadership experience

Required Skills

Leadership and team development Strategic thinking Customer-centric mindset Advanced communication Problem-solving Project management Microsoft Office Suite proficiency JIRA expertise
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Sauge AI Market Intelligence

Industry Trends

The gaming technology sector is experiencing rapid digital transformation, with increasing demand for sophisticated table game management solutions. Regulatory compliance and security requirements are becoming more stringent in the gaming industry, driving the need for advanced technological solutions. The convergence of traditional gaming experiences with digital solutions is creating new opportunities for innovative customer success approaches.

Salary Evaluation

The offered salary range of $150,000-200,000 is aligned with market rates for senior customer success leadership roles in the gaming technology sector, particularly considering the specialized nature of the industry and the Las Vegas location.

Role Significance

Based on company scale and industry standards, likely leading a team of 5-10 Customer Success Specialists with potential for growth.
Executive-level position with direct influence on company strategy and product direction, reporting to C-suite leadership.

Key Projects

Implementation of enterprise-level gaming solutions for major casino operators Development of customer success frameworks specific to gaming technology Strategic account planning and relationship management with key casino partners

Success Factors

Deep understanding of both gaming operations and customer success methodologies Ability to navigate complex regulatory environments while driving customer value Strong leadership capabilities in a specialized technical environment Strategic thinking with focus on both customer and business outcomes

Market Demand

High demand position due to the specialized intersection of gaming industry expertise and customer success leadership, with limited talent pool having both technical gaming knowledge and customer success experience.

Important Skills

Critical Skills

Gaming industry knowledge combined with customer success expertise Regulatory compliance understanding in gaming context Strategic relationship management with major casino operators Cross-functional leadership in a technical environment

Beneficial Skills

International business experience particularly in Asian markets Experience with electronic gaming systems Understanding of casino operations and workflows Knowledge of gaming compliance frameworks

Unique Aspects

Specialized role combining gaming industry expertise with customer success leadership
Focus on high-stakes client relationships in regulated gaming environment
Opportunity to shape customer success strategies in an evolving gaming technology landscape

Career Growth

Typical tenure of 3-5 years before progression to broader executive roles, contingent on business growth and market expansion

Potential Next Roles

Chief Customer Officer Chief Operating Officer VP of Gaming Operations Global Head of Casino Solutions

Company Overview

Walker Digital Table Systems, LLC

Walker Digital Table Systems is a specialized gaming technology provider focusing on innovative table game solutions for the Asian and North American markets.

Niche player in the gaming technology sector with unique product offerings in the electronic table game space.
Strategic presence in major gaming markets with focus on Asia and North America, indicating strong growth potential.
Technology-driven environment with emphasis on innovation and customer-centricity, balanced with gaming industry compliance requirements.
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