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EASA Head of Operations - Job Opportunity at Europ Assistance SA

Saint-Denis, France
Temporary
Senior
Posted: January 30, 2025
Hybrid
EUR 120,000 - 150,000 per year based on seniority and market conditions

Benefits

Hybrid work model with 50% remote flexibility
International exposure in a global organization
Career development in a matrix organization
Integration into Generali Group ecosystem

Key Responsibilities

Lead global complaints management and outsourcing processes
Direct governance and steering committee operations
Manage branch creation and entity integration initiatives
Oversee transformation programs and provide project management expertise
Ensure regulatory compliance and reporting to ACPR

Requirements

Education

Master's degree from a TOP School

Experience

8 years minimum

Required Skills

Fluent French and English International project management Matrix organization leadership Cross-functional coordination Change management Regulatory compliance expertise Stakeholder management
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Sauge AI Market Intelligence

Industry Trends

Insurance sector experiencing rapid digital transformation requiring strong operational oversight Increasing regulatory scrutiny in European insurance operations Growing focus on customer experience and complaint management in financial services Rise of outsourcing governance importance in regulated industries

Role Significance

Matrix management role likely overseeing 10-15 direct reports across functions with indirect influence over 50+ staff
Senior leadership position reporting to Deputy CEO, indicating strategic importance and high-level decision-making authority

Key Projects

Regulatory compliance programs Digital transformation initiatives Post-merger integration Process standardization across branches Outsourcing governance implementation

Success Factors

Strong understanding of European insurance regulatory framework Proven track record in managing complex international projects Ability to influence without direct authority in matrix structure Strategic thinking combined with operational excellence Cultural awareness and international business acumen

Market Demand

High demand for operations leaders with regulatory expertise and transformation experience in European insurance sector

Important Skills

Critical Skills

Regulatory compliance expertise for ACPR reporting Change management for transformation initiatives Stakeholder management across multiple countries Process optimization and standardization capability

Beneficial Skills

Additional European language skills Insurance industry technical knowledge Digital transformation experience M&A integration expertise

Unique Aspects

Temporary strategic role until September 2025 indicating potential organizational restructuring
Direct involvement in company's European expansion strategy
Combination of operational and transformation responsibilities
Strong regulatory focus unusual for operations role

Career Growth

2-3 years in role before progression, given temporary contract until September 2025

Potential Next Roles

Chief Operating Officer Country Manager Regional Operations Director Head of Business Transformation

Company Overview

Europ Assistance SA

Second largest global assistance services provider with strong presence in travel, mobility, and personal care sectors

Leading position in assistance services market with backing of Generali Group
Strong European footprint with operations in 37 countries
Matrix organization emphasizing international collaboration and innovation
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