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Engagement Coach - Job Opportunity at Northwestern Medicine

Winfield, USA
Full-time
Senior
Posted: February 9, 2025
On-site
USD 85,000 - 115,000 per year based on location and healthcare market conditions

Benefits

Comprehensive healthcare benefits typical of major healthcare institutions
Professional development opportunities
Career advancement potential within healthcare system
Educational support and training programs
Collaborative work environment

Key Responsibilities

Lead patient experience program coordination and implementation across multiple departments
Conduct data analysis and create executive-level reporting on patient satisfaction metrics
Provide strategic coaching and consulting to departmental leadership
Develop and manage improvement initiatives based on patient satisfaction data
Design and deliver executive presentations and communications
Collaborate with Analytics department on dashboard development
Implement and monitor strategic patient experience initiatives

Requirements

Education

Bachelor's Degree required, Master's Degree preferred

Experience

5-7 years of patient experience or customer service coaching and/or program management

Required Skills

Patient experience management Data analysis Project management Microsoft Excel proficiency Microsoft PowerPoint proficiency Strong presentation skills Leadership and coaching abilities Strategic planning Communication skills Organizational skills

Certifications

RN License (preferred)
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Sauge AI Market Intelligence

Industry Trends

Healthcare organizations are increasingly prioritizing patient experience as a key differentiator in competitive markets Data-driven decision making is becoming central to healthcare management and patient satisfaction improvement Integration of digital tools and analytics in patient experience management is rapidly expanding Healthcare systems are moving towards more structured and systematic approaches to patient experience improvement

Role Significance

Typically works within a dedicated patient experience team of 5-10 members while coordinating with multiple departments
Senior individual contributor role with significant strategic influence on organizational patient experience outcomes

Key Projects

Patient satisfaction improvement initiatives Experience measurement program development Staff coaching and development programs Strategic analytics dashboard implementation Cross-departmental improvement initiatives

Success Factors

Strong healthcare operations understanding Ability to influence without direct authority Excellence in data interpretation and presentation Strong project management capabilities Advanced stakeholder management skills

Market Demand

High demand role with growing importance as healthcare systems focus more on patient satisfaction metrics and experience-driven care models

Important Skills

Critical Skills

Data analysis and interpretation skills are essential for driving evidence-based improvements Change management capabilities for implementing new initiatives Strategic communication skills for engaging stakeholders at all levels Project management expertise for coordinating multiple initiatives

Beneficial Skills

Healthcare technology knowledge Process improvement methodologies Research and academic writing skills Clinical background or understanding

Unique Aspects

Integration of coaching with data analytics expertise
Focus on both strategic planning and tactical implementation
Direct impact on patient experience and organizational performance metrics
Blend of healthcare operations and customer service excellence

Career Growth

2-4 years in role before advancement, depending on organizational growth and performance

Potential Next Roles

Director of Patient Experience Senior Healthcare Operations Manager Quality Improvement Director Healthcare Strategy Executive

Company Overview

Northwestern Medicine

Northwestern Medicine is a premier academic health system with multiple locations throughout Chicago and surrounding areas

Leading healthcare provider in Illinois with strong academic affiliations and research capabilities
Major employer in Chicago metropolitan area with significant influence in regional healthcare delivery
Professional healthcare environment with strong emphasis on academic excellence and patient-centered care
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  • Salary estimates and market demand analysis
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  • Critical success factors and key skills
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