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Field Service Supervisor (NSW/QLD) - Job Opportunity at Waters Corporation

Sydney, Australia
Full-time
Senior
Posted: March 27, 2025
Hybrid
AUD 120,000 - 150,000 per year based on Sydney market rates for senior technical service roles in scientific instrumentation

Benefits

Extensive Professional Development - Global training opportunities including international travel
Career Growth Potential - Global organization with clear advancement paths
Industry Leadership Position - Work with cutting-edge scientific instrumentation
Work-Life Balance - Flexible travel arrangements
Inclusive Work Environment - Strong focus on diversity and inclusion initiatives

Key Responsibilities

Strategic Team Leadership - Guide and develop field service engineers across NSW/QLD territories
Customer Success Management - Ensure high-quality service delivery and customer satisfaction
Performance Optimization - Monitor and improve team effectiveness through regular reviews and KPIs
Technical Excellence - Maintain expertise in Waters product suite while managing installations and repairs
Process Development - Create and implement service policies aligned with global objectives

Requirements

Education

Bachelors/Masters Degree in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education

Experience

3-5 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (HPLC/UPLC, LC/MS, HRMS, SFC, Informatics)

Required Skills

Supervisor experience - ability to lead a team and implement plans developed by the management team Must possess a strong customer focus Strong communication skills: ability to communicate effectively to a diverse audience Personal sense of integrity Excellent planning skills Effective time management skills Analytical mindset with a strong drive to resolve open issues Strong interpersonal & communication skills Ability to maintain composure under pressure

Certifications

Valid Driver's license
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Sauge AI Market Intelligence

Industry Trends

Life sciences instrumentation market experiencing rapid growth due to increased R&D investment and biotech expansion in Asia-Pacific region Rising demand for analytical instruments in pharmaceutical quality control and research applications Increasing focus on automation and data integration driving need for specialized service expertise Growing importance of preventive maintenance and remote diagnostics capabilities

Role Significance

Typically supervising 5-8 field service engineers across NSW/QLD territories
Mid-management position with significant influence on service delivery quality and team development

Key Projects

Service team transformation initiatives Customer satisfaction improvement programs Technical training and capability development Service process optimization Quality management system implementation

Success Factors

Strong technical background combined with leadership capabilities Ability to balance customer satisfaction with operational efficiency Excellence in problem-solving and escalation management Effective remote team management skills

Market Demand

High demand due to expansion of life sciences sector in Australia and increasing complexity of analytical instruments

Important Skills

Critical Skills

Technical proficiency in analytical instrumentation Team leadership and development Customer relationship management Problem-solving and escalation handling

Beneficial Skills

Project management Change management Business process improvement Remote team management

Unique Aspects

Combination of technical expertise and people management
Strategic role in growing Asia-Pacific market
Balance of hands-on technical work with supervisory responsibilities

Career Growth

2-3 years in role before progression opportunity, depending on performance and market conditions

Potential Next Roles

Regional Service Manager Technical Operations Director Customer Success Manager Service Operations Manager

Company Overview

Waters Corporation

Waters Corporation is a global leader in analytical instrumentation with a strong focus on innovation and scientific advancement

Industry leader in chromatography and mass spectrometry, with significant market share in pharmaceutical and life sciences sectors
Established presence in Australia with growing market share in Asia-Pacific region
Professional environment with strong emphasis on technical excellence and customer success
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