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Global Clienteling Manager - Job Opportunity at RIMOWA

Paris, France
Full-time
Senior
Posted: January 17, 2025
On-site
EUR 80,000 - 100,000 annually based on Paris luxury retail market and LVMH group standards

Benefits

Opportunity to work with LVMH Group's first German luxury brand
International work environment with global scope
Leadership role in digital transformation initiatives
Professional development through LVMH ecosystem

Key Responsibilities

Lead global clienteling strategy development and implementation across retail network
Design and execute creative client engagement programs and campaigns
Manage retail CRM ambassador program and cross-functional stakeholder relationships
Drive digital clienteling tool adoption and optimization
Analyze and optimize clienteling performance metrics globally

Requirements

Education

Master's Degree or equivalent

Required Skills

Fluency in English Microsoft Excel proficiency Analytical and reporting capabilities Problem-solving abilities Cross-cultural communication Project management Strategic thinking
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Industry Trends

Luxury retail is experiencing rapid digital transformation with increasing focus on personalized client experiences Integration of digital and physical retail touchpoints is becoming crucial for luxury brands Data-driven clienteling is replacing traditional relationship management approaches Premium travel sector is showing strong post-pandemic recovery with emphasis on luxury experiences

Role Significance

Likely managing a virtual team of 10-15 CRM ambassadors across global retail network
Strategic leadership position with direct impact on global client experience and revenue growth

Key Projects

Digital clienteling platform implementation and optimization Global retail staff engagement programs Client retention and loyalty initiatives Cross-market clienteling strategy alignment

Success Factors

Ability to balance luxury brand heritage with digital innovation Strong understanding of global luxury retail markets Excellence in stakeholder management across cultural boundaries Data-driven decision making with creative problem-solving capabilities

Market Demand

High demand role due to luxury sector's increasing focus on personalization and digital transformation

Important Skills

Critical Skills

Digital transformation management in luxury retail context Cross-cultural communication and stakeholder management Data analysis and performance optimization Strategic planning and execution

Beneficial Skills

Experience in luxury goods or premium retail Knowledge of multiple languages Understanding of CRM technologies and trends Change management expertise

Unique Aspects

Rare opportunity to drive digital transformation in a heritage luxury brand
Position combines technical CRM expertise with luxury retail understanding
Global scope with significant cross-cultural dimension

Career Growth

2-3 years in role before progression, depending on performance and market conditions

Potential Next Roles

Global CRM Director Head of Client Experience Digital Transformation Director Regional Retail Director

Company Overview

RIMOWA

RIMOWA is a premium luggage manufacturer with 125 years of heritage, now operating within the LVMH luxury group ecosystem

Leading position in luxury travel goods with strong brand recognition and growing digital presence
Global operation with significant European footprint and expanding Asian market presence
Traditional German engineering excellence meets French luxury group dynamics with strong focus on innovation
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