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Global Portfolio Manager Robotics Customer Service - Job Opportunity at ABB

Zürich, Switzerland
Full-time
Senior
Posted: April 1, 2025
On-site
CHF 160,000 - 200,000 per year based on Swiss market rates for senior technical management roles

Benefits

Global career development opportunities
Work with cutting-edge robotics technology
International work environment
Professional development support
Leadership role in a major industrial company

Key Responsibilities

Strategic leadership of global service product portfolio including software, hardware and services management
Development and execution of service portfolio roadmap and go-to-market strategies
Cross-functional collaboration with R&D and Global Solution Centers for service integration
Management of customer escalations and quality issues
Business analysis and competitive positioning of service offerings
Leadership of product/system/service strategy creation
Stakeholder management across global operations

Requirements

Education

Bachelors or Masters degree in engineering in any technical discipline

Experience

8+ years of experience in Product management, preferrable in a global industrial environment

Required Skills

Global team management Cultural awareness Strong stakeholder management English language proficiency Product management expertise Service organization experience (preferred) Robotics and Automation knowledge
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Sauge AI Market Intelligence

Industry Trends

Industrial robotics service market is experiencing rapid growth driven by Industry 4.0 adoption and automation acceleration Increasing focus on predictive maintenance and remote monitoring solutions in robotics services Growing demand for integrated software and hardware service solutions in manufacturing Sustainability and circularity becoming critical factors in industrial service offerings

Role Significance

Matrix management of global teams across multiple regions and functions
Strategic leadership position with direct impact on global service portfolio and business growth

Key Projects

Global service portfolio transformation initiatives Digital service platform development Sustainability-driven service innovations Cross-regional market expansion projects

Success Factors

Ability to balance technical expertise with strategic business acumen Strong cross-cultural communication and stakeholder management skills Deep understanding of industrial service business models Experience in digital transformation of traditional service offerings

Market Demand

High demand with growing market needs for robotics service expertise and digital transformation leadership

Important Skills

Critical Skills

Strategic portfolio management expertise in industrial services Global team leadership and stakeholder management Technical understanding of robotics and automation systems Business strategy and market analysis capabilities

Beneficial Skills

Digital transformation experience Sustainability and circular economy knowledge Change management expertise Innovation management skills

Unique Aspects

Combination of traditional industrial services with digital transformation initiatives
Focus on sustainability and circularity in service portfolio development
Global scope with local market adaptation requirements
Direct influence on ABB's robotics service strategy

Career Growth

2-4 years in role before advancement opportunity, depending on business impact and market conditions

Potential Next Roles

Chief Service Officer Global Business Line Director Head of Digital Solutions Regional Managing Director

Company Overview

ABB

ABB is a global technology leader in electrification and automation, driving industrial transformation and sustainable development

Industry leader in robotics and industrial automation with strong global presence and technological innovation capabilities
Strategic position in Zürich headquarters with global reach and significant European market influence
Innovation-driven environment with strong focus on sustainability, diversity, and technological advancement
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  • Critical success factors and key skills
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