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Head of Global Customer Service - Job Opportunity at LANXESS

Cologne, Germany
Full-time
Executive
Posted: January 14, 2025
Hybrid
EUR 120,000 - 160,000 annually plus bonuses

Benefits

Competitive global bonus program aligned with industry standards
Performance-based individual bonus structure
Comprehensive retirement planning package
Premium health insurance with international coverage
Life insurance with enhanced coverage options
Global "Xwork" flexible working program
Professional development and education subsidies
Cross-cultural training opportunities

Key Responsibilities

Strategic oversight of global customer service operations across multiple continents
End-to-end ownership of Order-to-Cash (OtC) process optimization
Global process standardization and ERP transformation leadership
Supply chain integration and ATP process management
Financial performance monitoring and strategic intervention
Cross-functional leadership of distributed teams
KPI development and performance optimization

Requirements

Education

Master's Degree

Experience

Senior level experience in customer service leadership

Required Skills

SAP-FIT proficiency Data analysis expertise Order-to-Cash process management Intercultural leadership English and German fluency Process optimization Change management Strategic planning
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Industry Trends

Increasing focus on chemical supply chain resilience Digital transformation in specialty chemicals distribution Growing emphasis on sustainable chemical solutions Rise of automated customer service platforms in B2B

Role Significance

Managing 50+ team members across multiple regions
C-suite reporting position with global influence

Key Projects

Global ERP harmonization Customer service automation initiatives Process standardization across regions Supply chain optimization programs

Success Factors

Strong intercultural leadership capabilities Experience in chemical industry operations Digital transformation expertise Change management proficiency

Market Demand

High demand due to chemical industry digitalization

Important Skills

Critical Skills

Global team leadership SAP system expertise Process optimization Multilingual communication

Beneficial Skills

Chemical industry knowledge Automation technology understanding Change management certification Project management expertise

Unique Aspects

Rare combination of technical and customer service leadership
Global scope across multiple time zones
Direct influence on company's digital transformation

Career Growth

3-5 years in role before advancement

Potential Next Roles

Chief Operations Officer VP of Global Operations Head of Business Unit

Company Overview

LANXESS

Leading specialty chemicals group with global operations

Top-tier player in specialty chemicals sector
Strong European base with significant global operations
Innovation-driven with emphasis on sustainability and diversity
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