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Help Desk Associate - Job Opportunity at Lincoln Property Company

Dallas, USA
Full-time
Mid-level
Posted: March 25, 2025
Hybrid
USD 55,000 - 75,000 annually based on Dallas market rates for mid-level IT support roles in commercial real estate

Benefits

Comprehensive IT professional development environment
Career advancement opportunities in large real estate firm
Enterprise-level technology exposure

Key Responsibilities

Provide enterprise-wide technical support for critical business applications including Microsoft 365, Teams, and Active Directory
Manage hardware deployment and configuration across organization
Serve as first-line incident response for system connectivity issues
Document and maintain technical knowledge base through ticketing system
Support remote and on-site end users through multiple support channels

Requirements

Education

Technical degree preferred but not explicitly required

Experience

At least 2 years proven help desk and PC support experience required

Required Skills

Windows 7/10 operating systems Microsoft Office Suite Active Directory Remote support tools VPN technologies Mobile device management Customer service Problem solving Communication skills Stress management Task prioritization

Certifications

A+ Net+ Microsoft Desktop Systems IT Support certifications (preferred)
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Sauge AI Market Intelligence

Industry Trends

The real estate technology sector is experiencing rapid digital transformation, driving increased demand for IT support professionals who can bridge traditional infrastructure with cloud-based solutions. Help desk roles are evolving beyond basic support to include cloud application management and security awareness, particularly in large enterprises managing sensitive property data. The integration of remote work solutions and mobile device management has become critical in real estate operations, requiring broader technical expertise from support staff.

Role Significance

Typically part of 5-10 person IT support team in enterprise real estate environment
Mid-level position with significant operational impact, serving as primary technical interface between users and enterprise systems

Key Projects

Enterprise-wide Microsoft 365 and cloud service implementations Hardware refresh cycles and Windows OS migrations Security infrastructure support including MFA deployment Remote work technology enablement

Success Factors

Strong balance of technical expertise and customer service orientation Ability to manage multiple support channels effectively Proactive problem-solving approach with clear escalation judgment Excellent documentation and knowledge management practices

Market Demand

High demand with stable growth trajectory due to increasing technology adoption in real estate sector and hybrid work requirements

Important Skills

Critical Skills

Microsoft 365 ecosystem expertise is essential for daily operations and collaboration Customer service skills directly impact tenant and employee satisfaction Documentation abilities ensure knowledge retention and service consistency

Beneficial Skills

Real estate management software familiarity Project management capabilities Business process understanding Security awareness and compliance knowledge

Unique Aspects

Role combines traditional help desk support with modern cloud application management
Exposure to real estate industry-specific applications and systems
Opportunity to support large-scale property management operations

Career Growth

2-3 years in role typical before advancement, depending on project involvement and skill development

Potential Next Roles

IT Support Team Lead Systems Administrator Infrastructure Specialist Technical Project Manager

Company Overview

Lincoln Property Company

Lincoln Property Company is one of the largest private real estate firms in the US with over 562 million square feet of commercial space under management

Industry leader in commercial real estate with significant technology infrastructure investments
Strong presence in Dallas market with extensive national operations
Professional corporate environment with emphasis on service excellence and technological innovation
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