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Human Resources Operations - Senior Process Associate - Dutch - Remote EMEA/EU - Job Opportunity at Genpact

Hoofddorp, Netherlands
Part-time
Senior
Posted: March 20, 2025
Remote
EUR 45,000 - 60,000 annually (pro-rated for part-time) based on EMEA market rates for senior HR operations roles

Benefits

Medical Services with comprehensive coverage for EMEA region
Meal Tickets providing tax-advantaged meal benefits
Insurance package with competitive coverage
Additional vacation days beyond statutory minimum
Partner discounts program
Comprehensive training and development programs
Professional development opportunities in multicultural environment

Key Responsibilities

Lead knowledge transfer initiatives for end-to-end HR processes and tools across EMEA
Manage HR administrative and payroll operations as primary liaison between HR and employees
Oversee employee lifecycle program administration with market-specific focus
Conduct quality auditing and compliance reviews of HR transactions
Drive continuous improvement through quality framework development and implementation
Deliver training and development programs for team performance enhancement
Ensure compliance with HR policies and maintain process documentation
Manage service delivery against established SLAs and KPIs

Requirements

Education

Bachelor's / Master's degree

Experience

Previous experience in HR/Administration Team preferred

Required Skills

Proficient Dutch and English (C1) Analytical and problem-solving skills MS Office applications: Word, Excel, Outlook Privacy management Knowledge of labor law and payroll Workday and ServiceNow knowledge (preferred) Prioritization capability
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Sauge AI Market Intelligence

Industry Trends

Global HR operations are increasingly moving towards centralized shared service models with multilingual support requirements Digital transformation in HR operations is driving demand for process specialists with both HR and technical expertise Remote work capabilities are becoming standard for HR operational roles, particularly in multinational organizations Growing emphasis on data privacy and GDPR compliance in HR operations across EMEA

Role Significance

Likely part of a 15-25 person HR operations team within larger shared services structure
Senior position with significant operational accountability and quality management responsibilities, indicating mid-to-upper operational hierarchy placement

Key Projects

HR process standardization and optimization initiatives Quality framework development and implementation Training program development and delivery Compliance and audit management Process documentation and improvement projects

Success Factors

Strong understanding of EMEA HR practices and compliance requirements Excellent stakeholder management and communication skills across cultural boundaries Ability to balance operational excellence with continuous improvement initiatives Deep understanding of HR technology platforms and process automation Strong quality management and analytical capabilities

Market Demand

High demand for multilingual HR operations specialists, particularly with Dutch language skills in EMEA shared services context

Important Skills

Critical Skills

Dutch language proficiency critical for primary market service delivery HR process expertise essential for knowledge transfer and quality management Strong analytical skills necessary for process improvement and quality auditing Privacy management capabilities crucial for GDPR compliance

Beneficial Skills

Change management skills for process improvement initiatives Project management capabilities for transformation projects Advanced Excel skills for reporting and analytics Experience with continuous improvement methodologies

Unique Aspects

Temporary 3-month assignment indicates possible project-based or transformation initiative
Combination of operational excellence and training delivery responsibilities suggests transformational role
Remote work setup with EMEA focus demonstrates modern working practices
Strong emphasis on quality management indicates mature shared services operation

Career Growth

2-3 years in role before progression, depending on performance and organizational growth

Potential Next Roles

HR Operations Team Lead HR Shared Services Manager HR Process Excellence Manager HR Operations Manager Regional HR Operations Director

Company Overview

Genpact

Genpact is a global professional services leader with significant presence in digital operations and transformation services, publicly traded on NYSE

Top-tier position in business process management and digital transformation services with strong growth trajectory
Substantial EMEA operations with multi-country service delivery capabilities
Process-driven environment with strong emphasis on continuous improvement and professional development
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