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Inside Sales Specialist (AuNZ, MEL based) - Job Opportunity at TDCX

Melbourne, Australia
Full-time
Entry-level to Mid-level
Posted: February 28, 2025
Hybrid
AUD 55,000 - 75,000 base + commission potential of 20-30% for Melbourne market

Benefits

Comprehensive medical and insurance coverage with market-leading benefits package
Strategic office location with optimal public transport connectivity
Performance-based incentive structure above industry standard
Professional development program with expert mentorship
Flexible work arrangements supporting work-life balance
World-class workplace facilities exceeding market standards

Key Responsibilities

Drive revenue through strategic sales conversion of inbound opportunities
Provide consultative product guidance and solutions to optimize customer satisfaction
Execute targeted sales strategies to consistently exceed quota targets
Maintain performance excellence across sales, quality, and productivity metrics
Develop deep product expertise through continuous learning and training
Implement customer feedback systems to identify market trends and opportunities

Requirements

Education

Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field

Experience

2 years preferred, fresh graduates considered

Required Skills

Strong time management Multitasking capability Computer proficiency English language fluency Market language proficiency Sales acumen Customer service orientation
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Sauge AI Market Intelligence

Industry Trends

Digital transformation in customer experience is driving increased demand for consultative sales roles in APAC BPO industry experiencing significant growth due to tech company expansion in Asia-Pacific region Rising importance of multilingual capabilities in global sales operations Shift towards integrated digital solutions requiring broader technical understanding from sales professionals

Role Significance

Typically part of a 15-25 person sales team structure common in BPO environments
Entry to mid-level position with significant growth potential, serving as a key revenue generator for TDCX's expansion in ANZ market

Key Projects

New market penetration initiatives for global tech clients Digital transformation projects for established enterprises Customer experience enhancement programs Revenue growth campaigns for fintech and gaming sectors

Success Factors

Strong cultural adaptation skills for working with global clients Ability to quickly master multiple technical platforms and products Excellence in consultative selling approach Resilience and adaptability in fast-paced environment Strong digital literacy and technical aptitude

Market Demand

High demand with strong growth trajectory due to APAC expansion of global tech firms and increasing need for digital CX solutions

Important Skills

Critical Skills

Sales conversion expertise for digital products Cultural awareness and communication skills Technical platform adaptability Performance metrics focus

Beneficial Skills

Additional language skills Digital marketing knowledge CRM system expertise Industry vertical knowledge in fintech or gaming

Unique Aspects

Opportunity to work with leading global tech brands
Strong focus on employee development and career progression
Modern work environment with premium facilities
Comprehensive benefits package above industry standard

Career Growth

2-3 years for initial advancement to senior roles, 4-5 years for management positions

Potential Next Roles

Senior Sales Specialist Team Leader Account Manager Sales Manager Regional Sales Director

Company Overview

TDCX

TDCX is a rapidly expanding global BPO provider specializing in digital customer experience solutions for major technology companies

Strong market position as a specialized CX provider for high-growth tech companies, particularly in APAC region
Strategic expansion in ANZ market indicates significant investment in regional growth
Dynamic, performance-driven environment with strong emphasis on professional development and cultural diversity
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  • Salary estimates and market demand analysis
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