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Intake Coordinator - Job Opportunity at Carolina Outreach

Charlotte, United States
Full-time
Mid-level
Posted: February 25, 2025
Hybrid
USD 54,373-57,235 per year

Benefits

Competitive health insurance with comprehensive medical coverage
Vision and dental plans with preventive care focus
Dual tax-advantaged healthcare accounts (FSA/HSA) offering financial flexibility
Company-sponsored life insurance demonstrating investment in employee security
Voluntary supplemental insurance options for personalized coverage
401(k) retirement plan supporting long-term financial planning
Flexible PTO policy promoting work-life balance
Professional development funding showing commitment to career growth

Key Responsibilities

Lead clinical intake assessment and service coordination for behavioral health programs
Drive quality assurance through documentation compliance and authorization management
Facilitate cross-functional collaboration between clinical teams and administrative staff
Develop and implement person-centered treatment plans aligned with evidence-based practices
Coordinate crisis response and emergency services through on-call rotation
Manage relationships with healthcare partners and community resources
Provide direct therapeutic services through both community-based and in-home modalities
Ensure regulatory compliance and maintain clinical documentation standards

Requirements

Education

Master's degree in Counseling, Psychology, Social Work, or related field

Required Skills

Strong organizational, communication, and problem-solving skills Ability to work collaboratively within a multidisciplinary team

Certifications

LCSW/A, LCMHC/A, or LMFT/A required
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Sauge AI Market Intelligence

Industry Trends

Behavioral health services are experiencing significant growth due to increased mental health awareness and expanded insurance coverage Integration of community-based care models is becoming standard practice in behavioral health delivery Rising demand for coordinated care services is driving the need for skilled intake professionals

Salary Evaluation

The offered salary range of $54,373-$57,235 is slightly below market median for similar roles in Charlotte metro area, where typical range is $58,000-$65,000 for licensed professionals

Role Significance

Typically operates within a team of 8-12 clinicians and support staff
Mid-level position with significant operational impact and client-facing responsibilities

Key Projects

Implementation of new service delivery protocols Development of community partnership programs Quality improvement initiatives for clinical documentation Crisis response system optimization

Success Factors

Strong clinical assessment skills combined with operational efficiency Ability to navigate complex healthcare systems while maintaining client focus Excellence in documentation and regulatory compliance Strong interpersonal skills for multi-stakeholder coordination

Market Demand

High demand with strong growth trajectory due to expanding behavioral health needs and emphasis on integrated care models

Important Skills

Critical Skills

Clinical assessment expertise for accurate service matching Documentation proficiency for compliance and quality assurance Care coordination capabilities for effective service delivery Crisis intervention skills for emergency response

Beneficial Skills

Knowledge of healthcare systems and insurance processes Experience with electronic health records Cultural competency in community-based care Program development and evaluation skills

Unique Aspects

Combination of clinical and operational responsibilities offers broad career development
Community-based service model provides diverse experience in various treatment settings
Strong organizational support structure through ncgCARE affiliation

Career Growth

2-4 years in role typical before advancement, dependent on licensure status and performance

Potential Next Roles

Clinical Supervisor Program Director Clinical Operations Manager Quality Assurance Director

Company Overview

Carolina Outreach

Carolina Outreach operates as a significant regional provider of behavioral health services under the ncgCARE umbrella, focusing on evidence-based community care delivery

Mid-sized provider with strong regional presence and backing of larger healthcare network
Well-established in North Carolina with particular strength in community-based services
Professional environment with emphasis on clinical excellence and evidence-based practice, balanced with staff development and support
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