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Manager, Claims Operations (Auto Non Injury Core) - Job Opportunity at USAA

Phoenix, United States
Full-time
Senior
Posted: March 30, 2025
Hybrid
USD 103,450-186,210 per year

Benefits

Comprehensive medical, dental and vision coverage with industry-leading provider networks
401(k) with company matching and pension plan for long-term financial security
Life insurance coverage for financial protection
Progressive parental leave and adoption assistance programs
Flexible PTO with additional 16 paid volunteer hours
Professional development and continuing education support
Wellness programs and comprehensive work-life balance initiatives

Key Responsibilities

Lead and manage auto claims operations team with focus on investigation, evaluation and negotiation
Drive operational excellence through regular coaching and performance monitoring
Implement and oversee risk management and regulatory compliance processes
Develop talent through structured feedback and career progression planning
Optimize operational efficiency through workload management and process improvement
Ensure quality control through claim file reviews and standardization of procedures
Serve as subject matter expert for strategic projects and initiatives

Requirements

Education

Bachelor's degree; OR 4 years of related experience

Experience

6 years progressive experience with 2 years claims handling + 2 years management

Required Skills

Claims handling expertise Leadership and team management Data analysis and decision making Process improvement Risk management Regulatory compliance Customer service excellence

Certifications

Insurance adjuster license (required within 6 months)
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Sauge AI Market Intelligence

Industry Trends

Insurance industry is experiencing rapid digital transformation with increased focus on automation and AI-driven claims processing Growing emphasis on customer experience and faster claims settlement timeframes Rising importance of data analytics in claims operations and risk assessment Increased regulatory scrutiny requiring robust compliance frameworks

Salary Evaluation

The offered salary range of $103,450-186,210 is competitive for senior claims management roles, reflecting the position's strategic importance and required expertise. The wide range allows for experience-based differentiation and performance scaling.

Role Significance

Typically manages 10-15 direct reports in claims processing operations
Senior management position with significant influence on operational efficiency and team performance

Key Projects

Claims process optimization initiatives Compliance framework implementation Team performance enhancement programs Digital transformation projects Risk management system upgrades

Success Factors

Strong balance of technical claims knowledge and people management skills Ability to drive operational efficiency while maintaining high customer satisfaction Excellence in risk management and regulatory compliance Proven track record in process improvement and change management Strong data analysis and decision-making capabilities

Market Demand

High demand position due to increasing complexity of claims operations and need for experienced leaders who can balance efficiency with customer satisfaction

Important Skills

Critical Skills

Claims Management Expertise - Essential for operational effectiveness and risk control Leadership Skills - Critical for team development and performance optimization Compliance Knowledge - Vital for maintaining regulatory standards Process Improvement - Key for driving operational efficiency

Beneficial Skills

Military Experience - Valuable for understanding core customer base Project Management - Important for driving strategic initiatives Change Management - Helpful for implementing new processes Data Analytics - Growing importance for performance optimization

Unique Aspects

Military community focus provides distinct operational context
Hybrid work model balancing flexibility with collaboration
Strong emphasis on employee development and internal promotion
Comprehensive benefits package exceeding industry standards

Career Growth

2-4 years in role typically required before advancement to director level positions

Potential Next Roles

Director of Claims Operations Head of Risk Management Regional Claims Director VP of Insurance Operations

Company Overview

USAA

USAA is a premier financial services organization focused on serving military members and their families

Industry leader in military-focused financial services with strong reputation for customer service and innovation
Strategic Phoenix location serving as key operational hub for Western United States
Mission-driven organization with strong emphasis on values and service excellence
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