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Manager, Continuous Improvement - Job Opportunity at Metropolitan Transportation Authority (Metro-North Railroad)

New York, USA
Full-time
Mid-level
Posted: January 22, 2025
Hybrid
USD 87,134 - 113,379 per year

Benefits

Teleworking one day per week after 30 days
Comprehensive benefits typical of public transit authority including pension and healthcare
Work at iconic Grand Central Terminal location
Public service loan forgiveness eligibility

Key Responsibilities

Lead organizational data optimization and integrity initiatives with direct impact on 86.5M annual customers
Design and maintain performance dashboards for executive decision-making
Drive strategic process improvements through collaborative leadership
Manage cross-functional improvement projects with stakeholder engagement
Develop and implement standardized operating procedures
Evaluate and enhance organizational capabilities

Requirements

Education

Bachelor's Degree in Business Administration/Management, Transportation, Finance, Statistics, or related field

Experience

Minimum 3 years in data analysis, 2 years in project/staff management

Required Skills

Excellent interpersonal and communication skills Change management expertise Project management capabilities Microsoft Power BI proficiency Advanced Excel and PowerPoint skills Process improvement methodology knowledge Stakeholder management Data analysis and visualization
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Sauge AI Market Intelligence

Industry Trends

Public transportation sector is increasingly focusing on data-driven decision making and operational efficiency Growing emphasis on customer experience metrics in transit systems Rising importance of sustainable and efficient transit operations in urban planning Increased integration of digital transformation in traditional transit operations

Salary Evaluation

The offered salary range is competitive for public sector transit management in NYC, typically falling within 75th percentile for similar roles. Market range for private sector equivalent positions is USD 95,000-130,000

Role Significance

Likely leads a small team of 3-5 analysts while coordinating with multiple departments
Mid-level management position with significant operational impact and direct influence on organizational efficiency initiatives

Key Projects

Operational efficiency optimization programs Performance monitoring system implementations Process standardization initiatives Change management programs Data governance frameworks

Success Factors

Strong ability to navigate complex organizational structures Excellence in stakeholder management across various levels Deep understanding of public transit operations Advanced data analysis and visualization capabilities Change management expertise

Market Demand

High demand with stable growth projection due to increasing focus on operational efficiency in public transit systems and infrastructure modernization initiatives

Important Skills

Critical Skills

Data analysis and visualization - Essential for performance monitoring and decision support Change management - Critical for implementing process improvements Stakeholder management - Key for navigating complex organizational structure Project management - Vital for delivering improvement initiatives

Beneficial Skills

Public transit operations knowledge Six Sigma or Lean methodology expertise Advanced statistical analysis capabilities Business process modeling Agile project management

Unique Aspects

Role combines public sector stability with private sector efficiency practices
Opportunity to impact millions of daily commuters
Position at intersection of traditional transit operations and modern data analytics
Unique exposure to both operational and strategic aspects of major transit system

Career Growth

Typical progression to next level within 3-5 years based on project success and organizational impact

Potential Next Roles

Director of Operational Excellence Senior Manager of Strategy Head of Business Transformation Director of Transit Operations

Company Overview

Metropolitan Transportation Authority (Metro-North Railroad)

MTA Metro-North Railroad is one of the largest commuter rail systems in North America, serving over 86.5 million passengers annually

Leading public transit operator in the New York metropolitan area with significant operational scale and complexity
Critical infrastructure provider for New York and Connecticut commuter networks
Traditional public sector environment with increasing focus on modernization and efficiency improvements
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