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Manager, Customer Account and Consent Services - Job Opportunity at Ford Motor Company

Dearborn, United States
Full-time
Senior
Posted: March 15, 2025
Hybrid
USD 150,000 - 200,000 annually based on position level, location, and automotive industry standards

Benefits

Comprehensive benefits package including healthcare and retirement plans
Relocation assistance available
Hybrid work arrangement with flexible scheduling
Professional development and leadership training opportunities
Global career mobility potential within Ford's network

Key Responsibilities

Lead strategic development and execution of Customer Account Profile (CAP) and Consent products across global markets
Drive data-driven decision making through quality metrics and analytics
Manage and enhance customer digital interaction systems across 80+ markets
Develop and implement performance metrics (KPIs) aligned with business objectives
Build and lead high-performing technical teams
Ensure regulatory compliance and optimal customer experience in data products

Requirements

Education

Bachelor's degree in Computer Science, Computer Engineering, Data Analytics or related field

Experience

5+ years leading Data/Application Engineering teams

Required Skills

Cloud-based technology solutions expertise Data-driven decision making Cross-functional team leadership Performance metrics development Technical talent management Complex problem solving Stakeholder communication
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Sauge AI Market Intelligence

Industry Trends

Automotive industry's rapid shift towards data-driven decision making and digital transformation requires sophisticated customer data management systems Growing emphasis on global data privacy regulations and consent management creates increased demand for specialized leadership roles Integration of cloud platforms, particularly GCP, indicates Ford's commitment to modern technology stack adoption

Role Significance

Likely managing a team of 8-12 direct reports with broader influence across multiple technical teams
Senior management position with significant influence on global customer data strategy and digital transformation initiatives

Key Projects

Global customer data platform implementation and optimization Privacy compliance framework development Digital customer experience enhancement initiatives Cross-market data standardization projects

Success Factors

Strong technical leadership with focus on cloud technologies and data engineering Ability to balance technical expertise with business strategy Experience in global markets and diverse regulatory environments Track record of building and developing high-performing technical teams

Market Demand

High demand role due to increasing focus on data privacy, customer experience, and digital transformation initiatives in automotive sector

Important Skills

Critical Skills

Cloud platform expertise, particularly GCP, for modern data architecture Global team leadership and stakeholder management Data privacy and regulatory compliance knowledge Technical talent development and retention strategies

Beneficial Skills

Automotive industry experience International market knowledge Change management expertise Digital transformation leadership

Unique Aspects

Role combines traditional data engineering leadership with global privacy compliance
Position influences Ford's digital transformation across 80+ markets
Opportunity to shape automotive industry's approach to customer data management

Career Growth

2-4 years in role before advancement opportunity, depending on impact and organizational growth

Potential Next Roles

Director of Data Engineering Chief Data Officer VP of Digital Transformation Global Technology Executive

Company Overview

Ford Motor Company

Ford Motor Company is undergoing significant digital transformation while maintaining its position as a global automotive leader

Fortune 500 company with strong market presence and significant investment in digital capabilities
Strategic role based in global headquarters with influence across international markets
Traditional automotive company culture evolving towards tech-focused, agile practices while maintaining strong corporate structure
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