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Manager (Enterprise Batch Support - Global Operations) - Job Opportunity at Visa

Singapore, Singapore
Full-time
Senior
Posted: March 3, 2025
Hybrid
SGD 180,000 - 250,000 per year based on Singapore financial services technology leadership positions

Benefits

Hybrid work arrangement with 2-3 office days per week
Global technology organization exposure
Enterprise-scale operational experience
Career development in fintech leadership

Key Responsibilities

Lead enterprise batch processing operations across global data centers
Manage critical payment processing systems and SLA compliance
Drive technical problem resolution and process improvements
Oversee team development and performance management
Coordinate with global stakeholders for system implementations
Ensure operational excellence and risk management

Requirements

Education

Bachelor's Degree (with 5+ years experience) or Advanced degree (with 2+ years experience) or PhD

Experience

7+ years as Team Leader/Manager in multi data center environment

Required Skills

Enterprise job schedulers (CA-ESP, Control-M) MVS, Hadoop, Kafka, Windows, Linux, Unix DB2, SQL, Hadoop storage formats File transfer protocols (FTP, SFTP, Connect Direct) Programming (shell scripting, Perl, Java, JavaScript, PHP) ITIL process management Root cause analysis Technical problem solving Team leadership Communication skills
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Sauge AI Market Intelligence

Industry Trends

Global payments infrastructure is undergoing rapid modernization with increasing focus on real-time processing and cloud integration Enterprise batch operations are evolving toward automated, AI-driven monitoring and recovery systems Financial technology operations are seeing increased regulatory scrutiny requiring stronger governance and control frameworks

Role Significance

Typically managing 10-15 direct reports across multiple shifts in a 24x7 operation
Senior management position with direct impact on global payment processing operations and service delivery

Key Projects

Global payment system upgrades and migrations Operational efficiency improvements through automation and process optimization Critical incident management and resolution Team capability building and process standardization

Success Factors

Deep understanding of enterprise batch processing and payment systems Strong incident management and problem-solving capabilities Excellent stakeholder management across global teams Balance of technical expertise and people management skills Ability to drive operational excellence in a high-pressure environment

Market Demand

High demand role due to the critical nature of payment processing operations and the scarcity of leaders with both technical depth and operational management experience

Important Skills

Critical Skills

Enterprise batch processing expertise - Essential for maintaining payment processing reliability Incident management capabilities - Critical for minimizing financial impact of operational issues Stakeholder management - Key for coordinating across global teams and time zones

Beneficial Skills

Cloud technology knowledge - Important for future infrastructure evolution Automation and scripting capabilities - Valuable for operational efficiency improvements Financial services domain knowledge - Helpful for understanding business impact

Unique Aspects

Role combines traditional batch operations with modern payment technologies
Critical position in global financial infrastructure
Exposure to cutting-edge payment technologies and operational practices
Opportunity to influence global operational standards

Career Growth

2-4 years in role before progression, depending on business impact and leadership capability development

Potential Next Roles

Senior Manager - Global Operations Director of Technology Operations Head of Payment Operations VP of Global Production Services

Company Overview

Visa

Visa is the world's leading digital payment technology company, processing billions of transactions annually across 200+ countries

Dominant market position in global payments infrastructure with continuous innovation in digital payment technologies
Singapore serves as a key regional hub for Asia Pacific operations, managing critical payment processing for the fastest-growing digital payments market
Fast-paced, technology-driven environment with strong focus on operational excellence and innovation
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