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Manager (Enterprise Batch Support - Global Operations) - Job Opportunity at Visa

Singapore, Singapore
Full-time
Senior
Posted: March 4, 2025
Hybrid
SGD 180,000 - 250,000 per year based on Singapore market rates for senior technical management roles in financial services

Benefits

Hybrid work arrangement with 2-3 office days per week
Global technology company benefits package
Professional development opportunities in a Fortune 500 environment
International exposure across 200+ countries

Key Responsibilities

Lead and supervise enterprise batch processing operations with direct impact on Visa's global payment infrastructure
Drive operational excellence through performance monitoring and SLA management across multiple data centers
Manage critical incident response and problem resolution affecting global payment systems
Develop and mentor technical teams while ensuring compliance with enterprise standards
Coordinate with application development teams and external financial partners for seamless service delivery

Requirements

Education

Bachelor's Degree (with 5+ years experience) or Advanced degree (with 2+ years experience) or PhD

Experience

7+ years as Team Leader/Manager in multi data center environment

Required Skills

Enterprise job schedulers (CA-ESP, Control-M) MVS, Hadoop, Kafka, Windows, Linux, Unix platforms DB2, SQL, Hadoop storage formats File transfer protocols (FTP, SFTP, Connect Direct) Programming (shell scripting, Perl, Java, JavaScript, PHP) ITIL process management Strong analytical and diagnostic capabilities Technical problem-solving Leadership and team management Communication and interpersonal skills
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Sauge AI Market Intelligence

Industry Trends

Financial technology infrastructure is becoming increasingly complex with the integration of traditional batch processing and modern real-time payment systems Growing emphasis on 24/7 global operations requiring sophisticated management of distributed teams Rising importance of data security and regulatory compliance in payment processing operations

Role Significance

Typically managing 10-15 technical specialists across multiple shifts in a 24/7 operation
Senior management position with direct impact on global payment processing operations and team leadership responsibilities

Key Projects

Global payment system maintenance and optimization Critical incident management and resolution Process automation and efficiency improvements Team capability development and training programs

Success Factors

Deep technical expertise combined with strong leadership capabilities Ability to manage complex stakeholder relationships across global teams Excellence in crisis management and problem resolution Strong understanding of financial technology infrastructure

Market Demand

High demand position driven by the expansion of digital payment infrastructure and the growing complexity of global financial operations

Important Skills

Critical Skills

Enterprise batch processing systems expertise - essential for maintaining core payment operations Leadership and crisis management capabilities - crucial for managing global operational incidents Technical problem-solving skills - vital for ensuring system stability and performance

Beneficial Skills

Knowledge of emerging payment technologies Experience with cloud infrastructure Automation and process optimization capabilities

Unique Aspects

Role combines traditional batch processing expertise with modern payment technology requirements
Critical position in maintaining global payment infrastructure
Significant influence on operational stability of worldwide financial transactions

Career Growth

2-4 years in role before advancement, depending on performance and organizational growth

Potential Next Roles

Director of Global Operations Head of Technology Infrastructure Senior Technical Program Manager

Company Overview

Visa

Visa is the world's leading digital payment technology company, processing billions of transactions annually across more than 200 countries

Dominant global market position in payment processing with continuous innovation in financial technology
Strategic role in Singapore, serving as a key technical hub for Asia-Pacific operations
Fast-paced, technology-driven environment with strong emphasis on innovation and operational excellence
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  • Salary estimates and market demand analysis
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