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Manager Family Support Services - Job Opportunity at Texas Children's Hospital

Austin, United States
Full-time
Mid-level
Posted: March 10, 2025
On-site
USD 85,000 - 110,000 per year based on location and role scope

Benefits

Competitive healthcare coverage typical of major healthcare institutions
Professional development opportunities in healthcare leadership
Work-life balance initiatives common in healthcare management
Potential for performance-based bonuses
Career advancement within large healthcare system

Key Responsibilities

Strategic oversight of multiple Patient and Family Services departments with focus on operational excellence and patient outcomes
Financial management including budget development, monitoring, and resource optimization
Leadership of cross-functional teams and staff development programs
Implementation and monitoring of patient satisfaction initiatives using Press Ganey metrics
Regulatory compliance management and quality assurance
Strategic workforce planning and productivity optimization

Requirements

Education

Bachelor's degree in health care administration, Social Work, or Human Development required. Master's Degree preferred

Experience

5 years in healthcare or patient support services required, 1 year leadership experience preferred

Required Skills

Healthcare administration Staff management Budget management Patient satisfaction metrics Regulatory compliance Leadership Project management
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Sauge AI Market Intelligence

Industry Trends

Healthcare institutions are increasingly focusing on patient experience metrics as key performance indicators, making roles in patient support services critically important The integration of technology and data analytics in patient satisfaction measurement is creating new demands for healthcare managers to be data-savvy Growing emphasis on family-centered care models is elevating the strategic importance of family support services within healthcare organizations

Role Significance

Typically manages 15-25 staff members across multiple departments
Mid-level management position with significant operational authority and strategic input on patient experience initiatives

Key Projects

Patient satisfaction improvement initiatives Department performance optimization programs Staff development and training programs Regulatory compliance projects Budget management and resource allocation initiatives

Success Factors

Strong understanding of healthcare regulatory environment and compliance requirements Proven ability to analyze and act on patient satisfaction metrics Excellence in cross-functional team leadership and staff development Strategic thinking with focus on operational efficiency Strong financial management and budgeting capabilities

Market Demand

High demand with steady growth projected due to expanding healthcare services and increasing focus on patient experience

Important Skills

Critical Skills

Healthcare operations management expertise is essential for maintaining efficient department operations Data analysis capabilities for interpreting Press Ganey and other patient satisfaction metrics Leadership skills for managing diverse teams and implementing change initiatives

Beneficial Skills

Knowledge of healthcare technology systems Experience with quality improvement methodologies Understanding of pediatric care environments Change management expertise

Unique Aspects

Role combines operational management with patient experience optimization
Position offers exposure to leading healthcare practices and metrics
Opportunity to influence patient care delivery in a growing market

Career Growth

2-4 years in role typically required before advancement to director level positions

Potential Next Roles

Director of Patient Services Senior Manager of Operations Director of Family Services Healthcare Operations Executive

Company Overview

Texas Children's Hospital

Texas Children's Hospital is one of the nation's leading pediatric hospitals, known for excellence in patient care and research

Top-tier healthcare provider with strong reputation in pediatric care and family services
Significant presence in Texas healthcare market with expanding operations in Austin
Professional healthcare environment with emphasis on excellence, collaboration, and patient-centered care
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