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Master Data Customer & Vendor Service Owner - Job Opportunity at ABB

Bengaluru, India
Full-time
Senior
Posted: March 24, 2025
Hybrid
USD 85,000 - 120,000 per year based on Bangalore market rates for senior IT roles and ABB's position as a premium employer

Benefits

Hybrid work model offering flexibility and work-life balance
Global career development opportunities within ABB's international network
Comprehensive IS services environment supporting professional growth

Key Responsibilities

Lead service line strategy and end-to-end lifecycle roadmap development
Manage third-party partnerships and budget forecasting for data operations
Oversee data integration and replication across enterprise IT landscape
Drive service improvements in Customer and Vendor data domains
Function as Product Owner for Scrum team managing product backlog
Coordinate year-end and mid-year change processes

Requirements

Education

Bachelors or equivalent degree in IT

Experience

10+ years of experience in Master data and 2-3 years of managerial skills

Required Skills

Master Data Management ITSM tool expertise Good Communication skills Contract Management Budget Management Data Integration Scrum Product Owner
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Sauge AI Market Intelligence

Industry Trends

Enterprise data management is becoming increasingly critical as organizations pursue digital transformation initiatives, with MDM market expected to grow at 15% CAGR through 2025 Integration of AI/ML capabilities in master data management is creating new opportunities for automation and data quality improvement Shift towards cloud-based MDM solutions is driving demand for expertise in hybrid architecture management

Role Significance

Likely managing a team of 5-8 direct reports plus extended team of vendors and contractors
Senior leadership position with significant influence on enterprise data quality and operational efficiency

Key Projects

Enterprise data governance program implementation Vendor master data consolidation and optimization Customer data quality improvement initiatives Cross-system data integration projects Master data process automation

Success Factors

Strong leadership skills with ability to influence across organizational boundaries Deep technical understanding of MDM principles and best practices Excellent stakeholder management capabilities Strategic thinking with focus on long-term data quality improvements

Market Demand

High demand with growing emphasis on data governance and digital transformation initiatives across industries. Master Data Management roles are critical for enterprise data strategy execution.

Important Skills

Critical Skills

Master Data Management expertise essential for maintaining data quality across complex enterprise systems ITSM tool proficiency crucial for service delivery and process optimization Leadership and stakeholder management capabilities vital for driving cross-functional initiatives

Beneficial Skills

Knowledge of emerging MDM technologies and trends Experience with data quality tools and methodologies Understanding of regulatory compliance requirements Agile/Scrum certification

Unique Aspects

Role combines technical MDM expertise with strategic service ownership
Opportunity to influence global data standards in a multinational corporation
Balance of technical and management responsibilities unusual in MDM roles

Career Growth

2-3 years in role before progression, depending on impact and organizational growth

Potential Next Roles

Head of Data Governance Enterprise Data Architecture Leader IT Service Delivery Director Chief Data Officer

Company Overview

ABB

ABB is a global technology leader in electrification and automation, serving customers in utilities, industry, transport and infrastructure

Fortune 500 company with strong market position in industrial technology and digital solutions
Significant presence in India with Bangalore serving as a key technology hub
Innovation-focused environment emphasizing collaboration, diversity, and sustainable solutions
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