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Programs Administration Advisor - Job Opportunity at National Bank of Canada

Montreal, Canada
Full-time
Mid-level
Posted: February 11, 2025
On-site
CAD 65,000 - 85,000 annually based on Montreal market rates for similar financial administrative roles

Benefits

Comprehensive health and wellness program with flexible options
Competitive pension plan with employer matching
Employee Share Ownership Plan enabling wealth building
Professional development and training resources
Work-life balance support through telemedicine and wellness services
Preferential banking services for employees
Community involvement opportunities

Key Responsibilities

Lead strategic client transition processes and service delivery optimization
Develop and implement process improvements through automation and macro creation
Coordinate cross-functional stakeholder relationships and service agreements
Manage critical system optimization initiatives
Provide expert advisory services to network stakeholders
Conduct analytical studies to enhance operational efficiency
Lead training and knowledge transfer initiatives

Requirements

Education

Bachelor's degree related to the industry OR Master's degree related to the industry OR University certificate

Experience

4 years with Bachelor's, 2 years with Master's, or 6 years with University certificate

Required Skills

Advanced Excel expertise including macro development Data management expertise Word proficiency T80, GDI, Croesus applications knowledge Mass mailing process expertise Procedure implementation knowledge Dynamic environment adaptability
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Sauge AI Market Intelligence

Industry Trends

Financial services are increasingly focusing on digital transformation and process automation, making technical expertise crucial for administrative roles Wealth management firms are prioritizing client experience and operational efficiency through technology integration Growing demand for professionals who can bridge technical capabilities with strategic business process improvement

Role Significance

Part of an 18-member team, indicating a substantial operation with specialized roles
Mid-level position with significant operational impact and strategic influence on process improvement

Key Projects

Client transition process optimization Workflow automation initiatives Stakeholder relationship management Training and documentation development System enhancement projects

Success Factors

Strong technical acumen combined with business process understanding Excellent stakeholder management and communication skills Ability to identify and implement efficiency improvements Balance of strategic thinking with operational execution

Market Demand

High demand due to financial institutions' focus on operational excellence and digital transformation initiatives

Important Skills

Critical Skills

Technical proficiency in financial systems and Excel automation Process analysis and optimization capabilities Stakeholder management and communication skills

Beneficial Skills

Project management methodologies Change management experience Financial industry regulatory knowledge

Unique Aspects

Combination of technical expertise with strategic advisory role
Focus on process automation and efficiency improvement
Strong emphasis on stakeholder relationship management
Balance of operational and strategic responsibilities

Career Growth

2-3 years in role before advancement, depending on performance and organizational growth

Potential Next Roles

Program Manager Operations Manager Process Improvement Manager Client Services Manager

Company Overview

National Bank of Canada

National Bank of Canada is one of the major Canadian banks with a strong focus on wealth management and financial services

Leading position in Quebec market with growing national presence
Strategic importance in Montreal financial sector with significant market influence
Professional environment emphasizing innovation, employee development, and work-life balance
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