Home Jobs Project Manager - Customer Support
Back to Jobs

Project Manager - Customer Support - Job Opportunity at HighLevel

Dallas, USA
Full-time
Senior
Posted: January 20, 2025
Remote
USD 95,000 - 130,000 per year based on experience level and market conditions

Benefits

Remote work flexibility with global team structure
Collaborative company culture emphasizing work-life balance
Growth opportunities in a rapidly scaling tech environment

Key Responsibilities

Strategic project leadership across support operations
Cross-functional resource coordination and stakeholder management
Performance metrics development and optimization
Risk management and mitigation strategy implementation
Budget and timeline management for support initiatives

Requirements

Education

Bachelor's degree in Business Administration, Project Management, or related field

Experience

5+ years of experience in project management

Required Skills

Project management methodologies (Agile, Waterfall, Scrum) Project management software proficiency CRM tools familiarity Communication and negotiation skills Analytical and problem-solving abilities Detail-oriented mindset

Certifications

PMP certification (preferred)
Advertisement
Ad Space

Sauge AI Market Intelligence

Industry Trends

SaaS platforms are increasingly focusing on customer support optimization as a key differentiator Growing demand for project managers who can handle remote team dynamics and digital transformation initiatives Shift towards integrated marketing and support solutions requiring sophisticated project management approaches

Role Significance

Likely managing cross-functional teams of 10-15 members across support, technical, and operational functions
Senior-level position with strategic influence on customer support operations and organizational efficiency

Key Projects

Support infrastructure optimization initiatives Customer experience enhancement programs Process automation and efficiency improvements Team scaling and training programs

Success Factors

Strong ability to navigate complex stakeholder environments Experience with scaling support operations in high-growth environments Track record of implementing measurable improvements in support efficiency Proven ability to manage multiple high-priority projects simultaneously

Market Demand

High demand with growing emphasis on customer experience transformation projects

Important Skills

Critical Skills

Project management expertise with ability to handle complex, multi-stakeholder initiatives Strong analytical capabilities for data-driven decision making Advanced stakeholder management and communication skills

Beneficial Skills

Marketing technology industry experience Experience with support automation tools Change management expertise Agile methodology implementation experience

Unique Aspects

Scale of operations with 3B+ monthly API hits demonstrates significant technical complexity
Diverse global customer base requiring sophisticated support strategies
Opportunity to influence support operations at a rapidly growing technology company

Career Growth

2-3 years in role with demonstrated success for advancement opportunities

Potential Next Roles

Director of Customer Operations Head of Global Support Senior Program Manager Customer Experience Director

Company Overview

HighLevel

HighLevel is a rapidly growing SaaS platform serving over 60K agencies and 450K businesses globally with significant market presence in the marketing technology sector

Emerging leader in the marketing automation space with substantial scale handling billions of monthly API requests
Global operations across 15 countries with headquarters in Dallas, emphasizing remote-first culture
Dynamic, fast-paced environment with emphasis on innovation, collaboration, and work-life balance
Advertisement
Ad Space
Apply Now

Data Sources & Analysis Information

Job Listings Data

The job listings displayed on this platform are sourced through BrightData's comprehensive API, ensuring up-to-date and accurate job market information.

Sauge AI Market Intelligence

Our advanced AI system analyzes each job listing to provide valuable insights including:

  • Industry trends and market dynamics
  • Salary estimates and market demand analysis
  • Role significance and career growth potential
  • Critical success factors and key skills
  • Unique aspects of each position

This integration of reliable job data with AI-powered analysis helps provide you with comprehensive insights for making informed career decisions.