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Regional Director Operations - Job Opportunity at TouchPoint

Austin, United States
Full-time
Executive
Posted: March 14, 2025
On-site
USD 145,000 - 150,000 per year

Benefits

Comprehensive medical insurance with competitive coverage
Premium dental and vision plans
Life and AD&D insurance for financial security
Short and long-term disability coverage
401(k) retirement plan with company match
Generous PTO package with holiday and parental leave
Extensive wellness programs and EAP support
Flexible spending accounts for healthcare and dependent care
Innovative pet insurance offering
Competitive commuter benefits program

Key Responsibilities

Strategic leadership of multi-state operations team including District Managers and Directors
P&L ownership and financial performance optimization across regional territory
Client relationship management and partnership development at executive level
Strategic planning and implementation of regional growth initiatives
Quality assurance and compliance oversight across all service lines
Talent development and succession planning for regional leadership
Sales strategy execution and retention management
Cross-functional collaboration for operational excellence
Market analysis and trend adaptation for service innovation

Requirements

Education

Bachelor's or master's degree from an accredited college or university

Experience

8 years progressive experience in multi-unit foodservice, hospitality management, plant operations management, environmental services, laundry distribution or other Support Services areas

Required Skills

Strategic leadership Financial acumen Client relationship management Analytical thinking Communication skills Microsoft Suite proficiency Multi-tasking Organization skills
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Sauge AI Market Intelligence

Industry Trends

The support services sector is experiencing rapid consolidation with increased focus on integrated service offerings and technology adoption Growing emphasis on sustainability and ESG initiatives in facilities management services Shift towards data-driven operations and predictive maintenance models Rising importance of customer experience metrics in service delivery evaluation

Salary Evaluation

The offered range of $145,000-150,000 is slightly below market for similar executive roles in facilities management, where comparable positions typically command $160,000-190,000 in major markets

Role Significance

Typically manages 8-12 District Managers who each oversee multiple facility locations, resulting in indirect oversight of 200-300 employees
Executive level position with significant P&L responsibility and strategic influence on regional operations

Key Projects

Regional operational transformation initiatives Client retention and growth programs Service quality enhancement projects Cost optimization and efficiency improvements Team development and culture building initiatives

Success Factors

Strong operational leadership with ability to manage multiple service lines Excellence in client relationship management at executive level Financial acumen and P&L management expertise Change management and organizational development capabilities Strategic thinking with tactical execution ability

Market Demand

High demand with growing complexity in integrated facility management services and increased focus on operational efficiency

Important Skills

Critical Skills

P&L Management: Essential for driving regional financial performance Strategic Leadership: Critical for market growth and team development Client Relationship Management: Key for retention and expansion Operations Excellence: Fundamental to service delivery and quality standards

Beneficial Skills

Change Management: Valuable for organizational development Technology Integration: Important for operational efficiency Industry Networking: Helpful for market intelligence and business development Project Management: Useful for initiative implementation

Unique Aspects

Integration with Compass Group provides significant resources and growth opportunities
Multi-service line responsibility offers broader exposure than typical operations roles
Strong focus on diversity and inclusion in leadership development

Career Growth

Typical tenure in role is 3-5 years before advancement to senior executive positions

Potential Next Roles

Senior Vice President of Operations Chief Operating Officer Regional Vice President National Director of Operations

Company Overview

TouchPoint

TouchPoint is a significant player in the integrated facility services sector, operating as part of the larger Compass Group ecosystem

Strong mid-market position with competitive advantages in healthcare and institutional services
Established presence in major markets with growing footprint in secondary markets
Professional corporate environment with emphasis on operational excellence and client service
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