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Senior Business Analyst, Charging Technology & Customer Experience - Job Opportunity at Toyota

Plano, USA
Full-time
Senior
Posted: March 27, 2025
On-site
USD 120,000 - 165,000 per year based on location, seniority, and current market conditions for automotive technology roles

Benefits

Competitive 401(k) with company match and additional annual contribution
Comprehensive healthcare with wellness programs and FSA/HSA options
Vehicle purchase discount and lease program for employees
Professional development funding and tuition reimbursement
Flexible work arrangements based on business needs
Comprehensive paid time off and holidays
Family support services including childcare and adoption assistance
Relocation assistance package

Key Responsibilities

Lead strategic improvement initiatives for EV charging customer experience
Develop and present executive-level business cases for charging technology features
Manage cross-functional relationships with charging network operators
Analyze charging infrastructure performance and market trends
Drive development of Toyota/Lexus Charging Network integration
Oversee technical requirements and implementation for charging solutions
Coordinate with multiple stakeholders to ensure seamless integration of charging initiatives

Requirements

Education

Bachelor's Degree from Accredited 4-year college or university

Experience

Proven experience in requirement gathering & analysis, project management

Required Skills

Strategic thinking and business acumen Financial analysis and modeling BI reporting tools (Tableau, PowerBI) Strong interpersonal skills Agile methodologies Project management Customer-centric mindset Experience with Jira, Confluence
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Sauge AI Market Intelligence

Industry Trends

The EV charging infrastructure market is experiencing rapid growth with a projected CAGR of 30% through 2030, making this role increasingly strategic. Major automakers are investing heavily in charging networks to differentiate their EV offerings and improve customer experience, with an industry-wide focus on reducing charging anxiety. The integration of smart charging technologies and digital payment solutions is becoming a key competitive differentiator in the EV market. There's an increasing emphasis on seamless customer experience across charging networks, leading to strategic partnerships and consolidation in the industry.

Role Significance

Typically part of a 10-15 person specialized team within the larger EV strategy department
Senior strategic position with direct impact on Toyota's EV adoption strategy and customer satisfaction metrics

Key Projects

Development and optimization of charging network integration strategies Customer experience enhancement initiatives for public charging infrastructure Cross-functional collaboration on charging technology implementation Market analysis and competitive benchmarking for charging solutions

Success Factors

Deep understanding of both technical and business aspects of EV charging infrastructure Ability to translate complex technical requirements into clear business value propositions Strong stakeholder management skills across internal departments and external partners Data-driven decision making capability with focus on customer experience metrics

Market Demand

Very high demand, with a 40% increase in similar positions across automotive and charging infrastructure sectors in the past 12 months

Important Skills

Critical Skills

Business analysis expertise with focus on technical requirements and customer experience Project management capabilities in agile environment Data analysis and visualization skills Stakeholder management across multiple technical and business teams

Beneficial Skills

EV charging infrastructure knowledge Automotive industry experience UX/UI understanding Technical architecture knowledge Product management skills

Unique Aspects

Role combines technical infrastructure knowledge with customer experience optimization
Position at intersection of traditional automotive and emerging EV technology sectors
Opportunity to shape future of EV charging experience for major automotive brand

Career Growth

2-4 years in role before advancement, depending on project success and business impact

Potential Next Roles

Director of EV Strategy Head of Digital Customer Experience Senior Product Manager - EV Solutions Program Director - Charging Infrastructure

Company Overview

Toyota

Toyota is at the forefront of automotive innovation, transitioning from traditional manufacturing to mobility solutions provider with significant investments in EV technology

Global leader in automotive manufacturing with growing focus on electric vehicle market share and charging infrastructure
Strategic position in North American market with significant investment in EV infrastructure and technology
Collaborative environment with emphasis on continuous improvement and innovation, balanced with traditional corporate structure
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