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Senior Customer Success Manager - Job Opportunity at Mavenoid

Remote, United Kingdom
Full-time
Senior
Posted: April 7, 2025
Remote
USD 120,000 - 160,000 per year based on enterprise CSM market rates in UK/US markets for Series B companies

Benefits

Remote-first work environment with global flexibility
Growth opportunity in Series B startup
Strategic role with direct C-level exposure
International team collaboration across multiple countries
Significant impact potential on company direction

Key Responsibilities

Strategic account management of 15-25 enterprise customers with C-level relationship ownership
Development and execution of customer retention and growth strategies
Cross-functional leadership in product development and customer advocacy
Enterprise customer onboarding and adoption program management
Strategic business review leadership and consultation
Customer success process optimization and innovation

Requirements

Education

Bachelor's Degree preferred but not required

Experience

5+ years of experience in customer success, sales, and/or account management; 3+ years of enterprise customer management experience

Required Skills

Strong understanding of customer success metrics Problem-solving and analytical skills Strategic thinking Enterprise customer relationship management Technical product expertise Business strategy consultation Cross-functional team leadership Data analysis and metrics interpretation
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Sauge AI Market Intelligence

Industry Trends

AI-driven customer success platforms are experiencing rapid growth as companies seek to automate and optimize support operations Enterprise focus on cost reduction through intelligent support solutions is creating increased demand for sophisticated CS professionals Remote-first customer success roles are becoming standard in SaaS companies, particularly in the enterprise segment

Role Significance

Individual contributor role within a growing CS team, likely 5-10 team members total based on company stage
Strategic leadership position with direct impact on enterprise revenue retention and growth, representing key accounts worth potentially millions in ARR

Key Projects

Enterprise customer success program development Strategic account growth initiatives Customer feedback integration into product development Success metrics framework development Team mentorship and best practices establishment

Success Factors

Ability to balance strategic thinking with tactical execution in a fast-paced startup environment Strong technical aptitude combined with enterprise relationship management skills Experience in translating customer needs into product requirements and business outcomes Proven track record in enterprise customer retention and growth

Market Demand

High demand position due to growing enterprise adoption of AI/ML support solutions and general expansion of SaaS customer success roles

Important Skills

Critical Skills

Enterprise relationship management at C-level Strategic thinking and business analysis Technical product understanding Customer success metrics and analytics

Beneficial Skills

AI/ML technology knowledge SaaS growth metrics Change management Training and mentorship

Unique Aspects

Opportunity to shape enterprise customer success strategy in an AI-driven support platform
Remote-first global culture with significant autonomy
Direct impact on product direction through customer advocacy
Blend of technical and strategic business responsibilities

Career Growth

2-3 years potential progression to director level based on company growth and performance

Potential Next Roles

Director of Customer Success Head of Customer Experience VP of Customer Success Chief Customer Officer

Company Overview

Mavenoid

Series B AI-powered customer support platform company with global presence and remote-first culture

Growing player in the intelligent customer support space, competing with traditional support solutions and newer AI-enabled platforms
Global operations with strong presence in Europe and expanding US market
Fast-paced, innovative startup environment with emphasis on collaboration and continuous learning
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  • Salary estimates and market demand analysis
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  • Critical success factors and key skills
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