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Senior Supervisor, Operations - Job Opportunity at City of Brampton

Brampton, Canada
Full-time
Senior
Posted: April 11, 2025
On-site
CAD 114,550-143,188 per year

Benefits

Municipal pension plan
Comprehensive health benefits
Professional development opportunities
Public sector job security
Work-life balance with 35-hour work week

Key Responsibilities

Strategic oversight of transit operations and service delivery performance
Leadership of Transit Operations Supervisors and Transit Operators teams
Management of attendance and performance programs with union considerations
Emergency response and system disruption coordination
Cross-departmental collaboration and stakeholder management
Safety and security protocol development and enforcement
Budget and resource optimization

Requirements

Education

Post-secondary education (degree or diploma) in related field (e.g. Transportation Engineering, Business Administration, Human Resources, Labour Relations) or the equivalent experience/education

Experience

More than 5 years of progressive supervisory experience in a municipal transit related or a unionized environment; with experience in labour relations

Required Skills

Knowledge of applicable legislation, policies and regulations Computer proficiency in Microsoft Office Strong communication skills, oral and written Transit operations software proficiency Knowledge of scheduling and transit operations Complaint investigations experience

Certifications

Valid driver's license
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Sauge AI Market Intelligence

Industry Trends

Public transit systems are increasingly adopting smart technology and automation systems for service optimization Growing focus on environmental sustainability and transition to electric fleet operations Rising importance of data-driven decision making in transit operations Increased emphasis on passenger safety and security protocols post-pandemic

Salary Evaluation

The offered salary range is competitive for municipal transit leadership roles in the Greater Toronto Area, reflecting the position's complexity and responsibility level. Similar roles in comparable markets typically range from CAD 110,000 to CAD 150,000

Role Significance

Typically oversees 15-25 direct reports including supervisors and operators, with indirect responsibility for larger operational teams
Senior management position with significant operational autonomy and strategic input capabilities. Reports directly to Manager of Operations, indicating substantial organizational influence

Key Projects

Transit system modernization initiatives Service efficiency optimization programs Safety protocol implementations Labor relations management and collective agreement compliance Emergency response planning and execution

Success Factors

Strong labor relations experience in unionized environment Demonstrated crisis management capabilities Advanced operational planning and resource optimization skills Excellence in stakeholder management and communication Proven track record in safety and compliance oversight

Market Demand

High demand for experienced transit operations leaders, particularly those with change management and modernization experience. The sector faces significant transformation pressure and demographic shifts in leadership roles

Important Skills

Critical Skills

Labor relations expertise is essential due to unionized environment and complex stakeholder management requirements Emergency management capabilities critical for ensuring service continuity Change management skills vital for system modernization initiatives Strong technical understanding of transit operations for service optimization

Beneficial Skills

Project management certification for handling improvement initiatives Environmental management knowledge for sustainability initiatives Digital transformation experience for system modernization Public relations skills for community engagement

Unique Aspects

Combination of operational leadership and strategic planning responsibilities
Direct influence on public service delivery in rapidly growing urban center
Complex stakeholder environment including public, union, and government entities
Critical role in regional transportation infrastructure development

Career Growth

Typical progression to next level within 3-5 years, depending on organizational structure and market opportunities

Potential Next Roles

Transit Operations Manager Director of Transit Services Chief Operating Officer Regional Transit Director

Company Overview

City of Brampton

The City of Brampton is one of Canada's fastest-growing municipalities, serving a diverse population with comprehensive public services

Leading municipal employer in the Greater Toronto Area with strong focus on service excellence and community engagement
Significant player in the Greater Toronto Area transit network, with growing influence in regional transportation planning
Professional public sector environment with emphasis on accountability, diversity, and service excellence
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