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Senior VP, C360 Program Manager, Group Retail & Channels T&O - Job Opportunity at United Overseas Bank Limited

Singapore, SG
Full-time
Executive
Posted: March 7, 2025
On-site
SGD 250,000 - 350,000 per year based on Singapore market rates for senior technology leadership roles in major banks

Key Responsibilities

Lead enterprise-wide C360 program strategic planning and execution across business units
Drive cross-functional alignment between technology, business, and operations teams
Manage comprehensive program governance including budget, scope, and quality parameters
Develop and implement strategic roadmaps for digital transformation initiatives
Guide solution architecture development and technology integration strategies

Requirements

Education

Master's / Bachelor's degree in engineering/ business/ finance or equivalent

Experience

Minimum 10+ years of relevant banking experience

Required Skills

Understanding of technology and operational processes across functions Retail banking and Wealth banking knowledge Experience in delivering large-scale programs Digital Servicing Transformation knowledge Lean/Agile principles/practices expertise MS Dynamics or CRM platform experience Excellent stakeholder management and communication skills Strategic forward-thinking approach Critical Thinking and analytical skills Program Management with Omni Channel Servicing expertise
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Sauge AI Market Intelligence

Industry Trends

Banking sector is experiencing rapid digital transformation with focus on customer-centric solutions and omnichannel integration. Financial institutions are investing heavily in Customer 360 initiatives to create unified customer views and enhance service delivery. Asian banking markets are seeing increased competition from digital banks and fintech players, driving traditional banks to accelerate their technological modernization efforts. Regulatory pressure for better data management and customer privacy protection is intensifying, particularly in the APAC region.

Role Significance

Likely leading a program team of 20-30 direct reports with matrix management of 50-100 cross-functional team members
Executive level position with significant influence on bank's digital transformation strategy and customer experience initiatives

Key Projects

Customer 360 platform implementation and integration Digital channel transformation and modernization Legacy system migration and integration Customer data consolidation and analytics capabilities enhancement

Success Factors

Strong understanding of both business and technical aspects of banking operations Ability to navigate complex stakeholder environments and drive consensus Experience in managing large-scale digital transformation initiatives Deep knowledge of retail banking products and operations

Market Demand

High demand with limited talent pool due to specialized nature of role combining banking domain expertise with large-scale program management capabilities

Important Skills

Critical Skills

Program management expertise in financial services context Stakeholder management across diverse cultural contexts Digital transformation strategy and execution capabilities

Beneficial Skills

Experience with emerging technologies like AI and machine learning Knowledge of regulatory requirements across ASEAN markets Change management expertise in traditional banking environments

Unique Aspects

Role combines traditional banking expertise with digital transformation leadership
Position offers significant exposure to regional banking operations across ASEAN
Opportunity to shape customer experience strategy for a major regional bank

Career Growth

Typical tenure in role is 3-5 years before progression to broader technology or digital leadership positions

Potential Next Roles

Chief Digital Officer Chief Technology Officer Head of Digital Banking Regional Technology Head

Company Overview

United Overseas Bank Limited

UOB is one of the largest banks in Southeast Asia with strong regional presence and ongoing digital transformation initiatives

Among top 3 banks in Singapore with significant presence across ASEAN markets
Strong regional footprint with operations in 19 countries, particularly focused on ASEAN markets
Traditional banking environment with increasing focus on digital innovation and transformation
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