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Service Delivery Ops, Team Lead - Job Opportunity at Accenture

Singapore, SG
Full-time
Mid-level
Posted: March 25, 2025
On-site
SGD 90,000 - 120,000 per year based on Singapore market rates for team lead positions in professional services

Benefits

Comprehensive professional development through Accenture's global training programs
Career advancement opportunities within a global consulting firm
Exposure to diverse multinational projects
Work with cutting-edge technologies and methodologies

Key Responsibilities

Strategic team leadership and workload optimization across multiple delivery teams
Performance metrics development and quality assurance implementation
Cross-functional project planning and resource allocation
Delivery excellence oversight and continuous improvement implementation

Requirements

Education

Bachelor's Degree in relevant field of studies

Experience

2 years minimum in relevant related skills

Required Skills

Advanced proficiency in Business Operation Management Intermediate proficiency in Account Delivery Management Advanced proficiency in Project Management Intermediate proficiency in Stakeholder Communication Expert proficiency in Problem-Solving Master proficiency in Data Analysis Intermediate proficiency in Quality Assurance
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Sauge AI Market Intelligence

Industry Trends

Digital transformation initiatives are driving increased demand for service delivery optimization roles, particularly in APAC markets where businesses are rapidly modernizing their operations Growing emphasis on data-driven decision making is elevating the importance of operational analytics in service delivery roles Shift towards agile delivery methodologies is creating need for more adaptive and responsive team leadership approaches

Role Significance

Typically leads 5-8 direct reports with matrix management responsibility for 15-20 team members across multiple projects
Mid-level management position with significant influence on operational effectiveness and team performance. Role combines tactical team leadership with strategic operational planning.

Key Projects

Service delivery optimization and standardization initiatives Performance metrics framework implementation Cross-functional delivery process improvements Quality management system enhancements

Success Factors

Strong capability in balancing multiple stakeholder needs while maintaining delivery excellence Ability to translate strategic objectives into actionable operational plans Excellence in data-driven decision making and performance optimization Advanced problem-solving skills with focus on scalable solutions

Market Demand

High demand with strong growth trajectory, particularly in Singapore's expanding technology and consulting sector. Companies are actively seeking professionals who can bridge operational excellence with digital transformation initiatives.

Important Skills

Critical Skills

Business Operation Management expertise is essential for driving operational excellence and process optimization Data Analysis capabilities are crucial for performance measurement and improvement initiatives Stakeholder Communication skills are vital for managing complex client and team relationships

Beneficial Skills

Change management expertise to support transformation initiatives Agile methodology knowledge for modern delivery approaches Industry-specific domain knowledge in technology or consulting services

Unique Aspects

Role combines traditional service delivery leadership with digital transformation initiatives
Strong emphasis on data analysis and metrics-driven management
Opportunity to work with diverse global teams and multinational clients

Career Growth

2-3 years in role typically required before advancement to senior management positions, contingent on performance and business growth

Potential Next Roles

Senior Delivery Manager Operations Director Program Manager Regional Delivery Head

Company Overview

Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security, operating across more than 120 countries

Fortune Global 500 company with strong market position in consulting and technology services
Singapore serves as a key hub for Accenture's APAC operations, managing significant regional client portfolios
Fast-paced, innovation-focused environment with emphasis on continuous learning and global collaboration
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