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Service Manager (IT Infrastructure) - Job Opportunity at Orion Animal Health

Arques, France
Full-time
Senior
Posted: April 4, 2025
Hybrid
EUR 75,000 - 95,000 annually based on French pharmaceutical industry standards and senior management level

Benefits

International work environment with global exposure
Professional development and skill enhancement opportunities
Career advancement into ERP and Business Process roles
Collaborative work culture with skilled colleagues
Pharmaceutical industry experience
Travel opportunities to Finland and Belgium

Key Responsibilities

Strategic IT infrastructure management for production facilities across France and Belgium
Cross-functional leadership coordinating IT support teams and external service providers
Cybersecurity governance and NIS2 compliance implementation
Enterprise-wide service level agreement management and optimization
International stakeholder management and corporate alignment
Technology transformation and continuous improvement initiatives
Project leadership for infrastructure modernization
Vendor relationship management and performance optimization

Requirements

Education

Bachelor's or Master's degree in IT, Business, or a related field

Experience

8-10 years of proven experience in IT infrastructure management, IT service management, or IT project management

Required Skills

ITIL principles and best practices NIS2 regulations and cybersecurity best practices Team management across multiple locations External helpdesk provider management Problem-solving Communication skills Cross-team collaboration Fluent in English and French
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Sauge AI Market Intelligence

Industry Trends

Pharmaceutical manufacturing digitalization is driving increased demand for IT infrastructure expertise, particularly in GxP-compliant environments The implementation of NIS2 regulations is creating a surge in cybersecurity-focused infrastructure roles across Europe Multi-site IT service management is becoming increasingly critical as pharmaceutical companies expand their manufacturing footprint

Role Significance

Likely managing a combined team of 5-8 IT professionals across multiple locations, plus external service providers
Senior management position with direct influence on critical infrastructure decisions and strategic IT alignment

Key Projects

Manufacturing systems integration and modernization Cross-border IT infrastructure standardization Cybersecurity compliance programs Service delivery optimization initiatives ERP implementation support

Success Factors

Strong understanding of pharmaceutical manufacturing IT requirements and compliance standards Ability to bridge technical and business stakeholder needs across multiple countries Experience with change management in regulated environments Strategic thinking combined with hands-on technical expertise

Market Demand

High demand due to increasing regulatory requirements and digital transformation initiatives in pharmaceutical manufacturing

Important Skills

Critical Skills

Regulatory compliance expertise including NIS2 and pharmaceutical manufacturing standards Multi-site IT service management experience Stakeholder management across cultural and organizational boundaries

Beneficial Skills

ERP implementation experience GxP compliance knowledge Change management in regulated environments Industry 4.0 technologies understanding

Unique Aspects

Rare combination of pharmaceutical manufacturing IT and multi-country infrastructure management
Direct involvement in critical NIS2 compliance implementation
Opportunity to influence digital transformation in specialized manufacturing environment

Career Growth

2-3 years in role before advancement opportunity, particularly with upcoming ERP implementation experience

Potential Next Roles

IT Director Head of Digital Transformation Technology Operations Director ERP Program Director

Company Overview

Orion Animal Health

Orion Animal Health is a significant player in veterinary pharmaceuticals with specialized manufacturing capabilities in France and Belgium

Strong regional presence in European animal health market with growing international operations
Strategic importance as key manufacturing hub for Western European operations
International, professional environment with emphasis on innovation and quality standards
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