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Soft Services Manager - Job Opportunity at JLL

Buc, France
Full-time
Senior
Posted: April 10, 2025
On-site
EUR 65,000 - 85,000 per year based on location and seniority

Benefits

Comprehensive healthcare with focus on mental, physical, and emotional well-being
Professional development opportunities with clear growth paths
Work-life balance initiatives supporting personal flexibility
Global career mobility within 80+ countries
Personalized benefits package tailored to individual needs

Key Responsibilities

Strategic oversight of facility soft services including cleaning, catering, laundry, waste management, and reception with focus on healthcare excellence
Development and implementation of SOPs aligned with healthcare industry standards
Vendor relationship management and contract optimization for cost-effectiveness
Quality assurance system implementation and compliance monitoring
Team leadership and development across soft services functions
Budget management and resource optimization
Health and safety compliance in healthcare environment
Sustainability program development and metrics tracking
Stakeholder management and interdepartmental collaboration
Continuous improvement and innovation implementation

Requirements

Education

Bachelor's degree in Facility Management, Healthcare Administration, or related field

Experience

Minimum of 5 years of experience in soft services management, preferably in a healthcare setting

Required Skills

Leadership and team management French and English proficiency Analytical and problem-solving abilities Communication and interpersonal skills CAFM systems proficiency MS Office proficiency

Certifications

Healthcare facility management certifications (desired) Six Sigma methodologies (desired)
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Sauge AI Market Intelligence

Industry Trends

Healthcare facility management is increasingly focusing on sustainable practices and energy efficiency Integration of digital solutions and IoT for facility monitoring is becoming standard Growing emphasis on patient experience driving enhanced soft services quality Rising importance of infection control and safety measures post-pandemic

Role Significance

Typically managing 15-25 direct and indirect reports across various soft service functions
Senior management position with strategic impact on healthcare facility operations and patient experience

Key Projects

Healthcare facility optimization initiatives Service quality improvement programs Vendor management transformation Sustainability implementation projects

Success Factors

Strong healthcare industry knowledge and regulatory compliance expertise Excellent stakeholder management abilities across clinical and non-clinical teams Proven track record in operational efficiency improvement Strategic thinking with practical implementation skills

Market Demand

High demand due to growing healthcare sector and increasing focus on facility management excellence

Important Skills

Critical Skills

Healthcare facility management expertise - essential for maintaining medical facility standards Leadership and stakeholder management - crucial for coordinating diverse teams and stakeholders Quality assurance and compliance knowledge - vital for healthcare environment

Beneficial Skills

Sustainability management experience Digital facility management systems expertise Change management capabilities

Unique Aspects

Combination of healthcare and facility management expertise requirements
Strong focus on sustainability and environmental impact
Global organization backing with local operation focus
Emphasis on technology integration in traditional facility management

Career Growth

2-4 years in role before advancement, depending on performance and organizational growth

Potential Next Roles

Director of Facilities Head of Operations Regional Facility Management Director

Company Overview

JLL

JLL is a Fortune 500 company and global leader in real estate services and investment management

Top-tier position in facility management and real estate services globally
Strong presence in France with significant healthcare sector portfolio
Professional environment with emphasis on sustainability, innovation, and personal growth
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