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Software Engineer III (Java/Call Routing) - Job Opportunity at TD Bank

Toronto, Canada
Full-time
Senior
Posted: March 24, 2025
Hybrid
CAD 114,000-154,000 per year

Benefits

Comprehensive health and well-being benefits
Competitive retirement savings programs
Paid time off
Banking benefits and discounts
Career development programs
Performance-based variable compensation
Professional development support
Mental health resources

Key Responsibilities

Lead contact center technology solution design and architecture
Drive enterprise-wide contact center infrastructure vision and strategy
Develop detailed technical specifications and implementation plans
Oversee integration of multi-site contact center systems
Manage vendor relationships and technology partnerships
Ensure compliance with security and quality standards
Guide technical standards development and best practices
Support agile methodology implementation

Requirements

Education

Degree in computer science or engineering

Experience

10 years in contact centre domain, 5 years with Cisco UCCE/CVP/CUCM, 3 years in large infrastructure planning

Required Skills

Cisco UCCE expertise Java development IVR and VXML programming SIP/RTP/TCP/IP networking Solution architecture Technical documentation Project management Leadership and coaching Problem-solving Communication

Certifications

Cisco contact center certifications (preferred)
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Sauge AI Market Intelligence

Industry Trends

Contact center technology is rapidly evolving towards AI-enhanced customer experience solutions, creating high demand for expertise in traditional infrastructure combined with modern integration capabilities The shift to cloud-based contact center solutions is driving need for hybrid architecture skills and migration expertise Voice authentication and security compliance are becoming critical differentiators in financial services contact centers

Salary Evaluation

The offered salary range of CAD 114,000-154,000 is competitive for the Toronto market, particularly considering the financial services sector premium. This range aligns with senior engineering roles requiring specialized contact center expertise.

Role Significance

Typically part of a 5-8 person solutions architecture team, collaborating with multiple cross-functional teams of 20+ members
This is a senior technical leadership position with significant influence on enterprise-wide contact center architecture and strategy

Key Projects

Enterprise-wide contact center modernization initiatives Voice authentication and security implementation Multi-site routing optimization Cloud migration planning and execution Customer experience enhancement programs

Success Factors

Deep understanding of both legacy contact center systems and modern integration approaches Ability to bridge technical architecture with business strategy Strong stakeholder management across business and IT teams Balance of technical expertise with strategic thinking

Market Demand

Very high demand due to limited talent pool with both deep Cisco contact center expertise and modern development skills. Financial institutions are actively competing for professionals with this hybrid skillset.

Important Skills

Critical Skills

Cisco contact center expertise - Essential for maintaining and evolving core infrastructure Java development - Critical for custom solution development and integration Solution architecture - Key for designing scalable, enterprise-grade solutions

Beneficial Skills

Cloud architecture knowledge AI/ML familiarity Agile methodology experience Financial services domain knowledge

Unique Aspects

Rare combination of deep technical expertise requirements with strategic business impact
Opportunity to influence large-scale contact center technology direction
Position combines traditional infrastructure with modern development needs

Career Growth

2-4 years in role before advancement, depending on project success and organizational growth

Potential Next Roles

Principal Solutions Architect Technical Architecture Director Contact Center Technology Director Enterprise Architecture Leader

Company Overview

TD Bank

TD Bank is one of North America's largest financial institutions, known for significant technology investments and digital transformation initiatives

Top 5 bank in North America by branch presence, with strong focus on customer experience and technical innovation
Major technology hub in Toronto with significant influence on North American banking technology trends
Enterprise environment with strong emphasis on work-life balance, professional development, and inclusive culture
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