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Sr. Consultant, Client Success - Job Opportunity at Visa

Atlanta, United States
Full-time
Senior
Posted: March 12, 2025
Hybrid
USD 120,900-175,400 per year

Benefits

Comprehensive Healthcare Package (Medical, Dental, Vision)
401(k) Retirement Plan with Company Match
Flexible Spending Account (FSA) & Health Savings Account (HSA)
Life Insurance Coverage
Competitive Paid Time Off Policy
Wellness Program with Holistic Health Focus
Potential Sales Incentives & Equity Awards

Key Responsibilities

Lead post-sale client relationship management for strategic fintech and financial institution accounts
Drive product implementation and adoption strategies to maximize client ROI
Develop and execute client success plans aligned with Visa's business objectives
Provide thought leadership on payment industry trends and technological innovations
Manage crisis response and issue escalation for high-priority clients
Coordinate cross-functional teams to deliver optimal client solutions
Create and deliver client education programs on Visa products and services

Requirements

Education

Bachelor's Degree or Advanced Degree (Masters, MBA, JD, MD) or PhD

Experience

8+ years with Bachelor's, 5+ years with Advanced Degree, or 2+ years with PhD

Required Skills

Client relationship management Payment industry expertise Strategic planning Cross-functional leadership Technical communication Problem-solving Project management Data analysis

Certifications

Client Customer Success certifications preferred Project management certifications preferred
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Sauge AI Market Intelligence

Industry Trends

Digital payment transformation is accelerating globally, creating increased demand for client success professionals who can navigate both technical and business aspects Fintech partnerships are becoming critical to traditional payment networks, requiring deeper integration expertise Real-time payments and blockchain technologies are reshaping the payments landscape, demanding continuous learning and adaptation

Salary Evaluation

The offered range of USD 120,900-175,400 is competitive for a senior client success role in the payments industry, particularly given Visa's market position. The range allows for experience and location adjustments while remaining attractive for top talent.

Role Significance

Typically operates within a matrix structure, collaborating with 5-7 direct team members and 15-20 cross-functional stakeholders.
This is a strategic position with direct impact on Visa's client retention and growth objectives. The role requires both depth in payments technology and breadth in business acumen.

Key Projects

Large-scale payment platform implementations Client digital transformation initiatives Product adoption acceleration programs Performance optimization strategies Crisis management and risk mitigation plans

Success Factors

Deep understanding of payments ecosystem and emerging technologies Ability to translate complex technical concepts into business value Strong stakeholder management across organizational levels Proactive problem-solving and crisis management capabilities Strategic thinking with operational excellence

Market Demand

Very high demand position due to the rapid digital transformation in payments and the growing complexity of financial technology solutions. The role combines technical knowledge with client relationship management, a rare and valuable skill set in today's market.

Important Skills

Critical Skills

Payment Industry Knowledge: Essential for understanding client needs and market dynamics Strategic Client Management: Critical for driving adoption and retention Technical Communication: Key for translating complex concepts to various stakeholders

Beneficial Skills

Data Analytics: Growing importance for performance optimization Change Management: Valuable for driving digital transformation Product Management: Helpful for understanding solution lifecycle

Unique Aspects

Opportunity to work with cutting-edge payment technologies
Access to global financial institutions and fintech leaders
Influence on global payment standards and practices
Combination of technical expertise and business strategy

Career Growth

Typical progression to next level within 2-3 years, depending on business impact and leadership demonstration

Potential Next Roles

Director of Client Success Head of Client Services VP of Customer Experience Strategic Account Executive Product Strategy Leader

Company Overview

Visa

Visa is the world's leading digital payments technology company, processing billions of transactions annually and continuously innovating in financial technology.

Dominant market position with significant competitive advantages in global payments infrastructure and security
Strong presence in Atlanta, a major fintech hub, with significant growth opportunities in the southeastern United States
Professional, fast-paced environment with emphasis on innovation, security, and global collaboration
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