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Sr. Consultant, Client Success (Retail and Ecommerce Vertical) - Job Opportunity at Visa

Toronto, Canada
Full-time
Senior
Posted: March 17, 2025
Hybrid
CAD 120,000 - 160,000 based on Toronto market rates for senior fintech positions

Benefits

Comprehensive benefits package typical of major financial technology companies
Professional development opportunities through Visa's global learning programs
Hybrid work arrangement with flexible scheduling
Career advancement within a Fortune 500 company
Global exposure and networking opportunities

Key Responsibilities

Lead strategic client success initiatives for major retail and ecommerce accounts
Drive product adoption and implementation strategies for Visa's payment solutions
Develop and execute client success plans aligned with business objectives
Manage crisis response and escalation processes for key accounts
Coordinate cross-functional teams to optimize client performance
Create and deliver client education programs on Visa products and services
Monitor industry trends and identify growth opportunities in retail/ecommerce sectors

Requirements

Education

Bachelor's Degree or Advanced Degree

Experience

8+ years with Bachelor's Degree or 5+ years with Advanced Degree or 2+ years with PhD

Required Skills

Client relationship management Retail and eCommerce domain expertise Payment industry knowledge Technical communication Project management Strategic planning Cross-functional leadership Data analysis Problem-solving

Certifications

Client/Customer Success certifications preferred Project management certifications beneficial
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Industry Trends

Digital payment transformation is accelerating with 20%+ annual growth in global ecommerce transactions Retail sector increasingly demands omnichannel payment solutions and advanced fraud prevention Growing emphasis on real-time payment capabilities and alternative payment methods Rising importance of data analytics and AI in payment optimization

Role Significance

Typically part of a 10-15 person client success team with matrix reporting to regional and global stakeholders
Senior strategic position with direct impact on client retention and revenue growth

Key Projects

Large-scale payment infrastructure implementations Digital transformation initiatives Client performance optimization programs Strategic account planning and execution Crisis management and risk mitigation

Success Factors

Deep understanding of retail/ecommerce business models and payment ecosystems Strong consultative approach with C-level stakeholder management Ability to translate technical complexities into business value Proactive problem-solving and risk management capabilities Excellence in cross-functional leadership and project management

Market Demand

Very high demand due to rapid digital transformation in retail/ecommerce and the critical nature of payment infrastructure

Important Skills

Critical Skills

Retail/eCommerce domain expertise: Essential for understanding client challenges and opportunities Payment technology knowledge: Critical for solution optimization Strategic consulting: Key for driving client value and growth Stakeholder management: Vital for coordinating complex implementations

Beneficial Skills

Data analytics capabilities Change management expertise Industry certification in payments or ecommerce Knowledge of emerging payment technologies

Unique Aspects

Rare opportunity to influence global payment strategies
Direct involvement in retail/ecommerce digital transformation
Exposure to cutting-edge payment technologies and industry trends
Significant impact on major retail brands' payment operations

Career Growth

2-4 years in role before advancement, depending on performance and market conditions

Potential Next Roles

Director of Client Success Head of Retail/eCommerce Solutions Regional Practice Leader Client Strategy Executive

Company Overview

Visa

Global leader in payment technology processing over 259 billion transactions annually

Dominant position in global payments infrastructure with significant market share and technological advantage
Major presence in Canadian market with strategic focus on retail/ecommerce growth
Professional, innovation-focused environment with emphasis on collaboration and client-centricity
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