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Sr CSSC Front Line Representative DBS - Job Opportunity at Grundfos Holding A/S

Adelaide, Australia
Full-time
Senior
Posted: March 27, 2025
Hybrid
AUD 85,000 - 105,000 based on Adelaide market rates for senior technical customer service roles in the building services sector

Benefits

Comprehensive health insurance package with market-competitive coverage
Unique 3-day paid volunteer leave program showcasing strong CSR commitment
Flexible working arrangements with home office equipment support
Professional development through Grundfos Academy access
Annual performance bonuses
Progressive parental support programs
Employee wellness initiatives with dedicated consultants

Key Responsibilities

Lead complex customer service resolution through multiple channels including digital, telephony, and live chat
Drive technical support and quotation management for sophisticated building service applications
Manage escalated project sales and customer dispute resolution requiring advanced problem-solving
Execute strategic customer relationship management through SAP CRM system
Generate and qualify sales leads through customer interaction analysis
Coordinate cross-functional communication between sales, finance and supply chain teams
Implement digital transformation initiatives through customer tool adoption

Requirements

Education

Diploma or bachelor's degree in engineering preferred

Experience

5+ years in technical support or quotation-related support

Required Skills

Fluent English communication CRM/SAP knowledge Engineering knowledge Microsoft Office proficiency Technical problem-solving Customer service expertise Project management Multi-channel communication
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Sauge AI Market Intelligence

Industry Trends

Building services automation and IoT integration is driving increased demand for technically proficient customer service professionals who can bridge the gap between complex systems and end-users Digital transformation in customer service is creating a need for representatives who can effectively manage multi-channel communication while maintaining technical accuracy Sustainability focus in building services is requiring customer service professionals to understand and communicate green building solutions

Role Significance

Typically part of a 10-15 person customer service team with specialized technical support functions
Senior position with significant autonomy in technical decision-making and customer solution development

Key Projects

Complex building service system implementations requiring technical quotation support Customer digital transformation initiatives Technical dispute resolution for high-value projects Process improvement and knowledge base development

Success Factors

Deep technical knowledge combined with excellent customer communication skills Ability to balance multiple communication channels while maintaining service quality Strong problem-solving skills with focus on customer satisfaction Proactive approach to sales opportunity identification Excellence in digital tool adoption and promotion

Market Demand

High demand with growing emphasis on technical expertise combined with customer service skills, particularly in the building services and sustainable technology sectors

Important Skills

Critical Skills

Technical understanding of building services systems for accurate problem resolution Advanced customer communication skills across multiple channels SAP CRM expertise for complex order management Problem-solving ability for escalated technical issues

Beneficial Skills

Knowledge of sustainable building practices Digital tool implementation experience Project management capabilities Industry-specific software familiarity

Unique Aspects

Combination of technical expertise and customer service in building services sector
Strong focus on digital transformation and customer tool adoption
Emphasis on sustainability and green building solutions
Comprehensive professional development opportunities

Career Growth

2-3 years in role before advancement opportunity, depending on performance and market conditions

Potential Next Roles

Technical Support Team Leader Customer Experience Manager Building Services Solutions Specialist Technical Sales Manager

Company Overview

Grundfos Holding A/S

Grundfos is a global leader in advanced pump solutions and water technology, with a strong focus on sustainability and innovation

Leading position in the pump and water technology sector with significant market share in building services
Strategic role in Oceania region supporting market expansion and customer service excellence
Innovation-focused environment with strong emphasis on sustainability and employee development
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