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Sr CSSC Front Line Representative DBS - Job Opportunity at Grundfos Holding A/S

Adelaide, Australia
Full-time
Senior
Posted: April 1, 2025
Hybrid
AUD 85,000 - 105,000 per year based on Adelaide market rates for senior technical support roles in industrial manufacturing

Benefits

Comprehensive health insurance with competitive coverage
Unique 3 days paid volunteer leave
Flexible working arrangements with home office setup
Professional development through Grundfos Academy
Annual performance bonuses
Parental support programs
Internal wellness programs and consultants

Key Responsibilities

Lead complex customer service resolution through multiple channels including digital, phone and chat platforms
Manage technical support and quotations for sophisticated building service systems
Drive customer relationship management through SAP CRM system optimization
Coordinate cross-functional project sales and dispute resolution
Oversee order fulfillment and supply chain coordination for complex projects
Facilitate digital transformation through customer tool adoption
Manage material master data and system integration

Requirements

Education

Diploma or bachelor's degree in engineering preferred

Experience

5 years in technical support or quotation support

Required Skills

Fluent English communication CRM/SAP knowledge Engineering knowledge Microsoft Office proficiency Technical problem-solving Customer service expertise
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Sauge AI Market Intelligence

Industry Trends

The building services sector is experiencing rapid digitalization, with increasing demand for technical support professionals who can bridge traditional engineering knowledge with modern digital platforms. Customer service roles are evolving to require deeper technical expertise as products become more sophisticated and integrated. There's a growing emphasis on sustainability and energy efficiency in building services, requiring support staff to understand and communicate these aspects.

Role Significance

Typically part of a 10-15 person customer support team with specialized technical focus areas
Senior position with significant autonomy in technical decision-making and customer relationship management

Key Projects

Complex building service system implementations Digital platform migration initiatives Customer experience improvement programs Technical documentation and knowledge base development

Success Factors

Deep understanding of building services engineering principles combined with strong customer service orientation Ability to translate technical complexity into clear customer communications Strong digital literacy and adaptability to new systems Experience in managing escalated technical issues and maintaining customer relationships

Market Demand

High demand with growing need for technically proficient customer service professionals in industrial manufacturing sector, particularly those with digital transformation experience

Important Skills

Critical Skills

Technical knowledge of building services systems Advanced customer service capabilities Digital platform expertise Problem-solving in complex technical environments

Beneficial Skills

Project management experience Sustainability knowledge Data analysis capabilities Change management skills

Unique Aspects

Combination of technical expertise with customer service in a global manufacturing context
Strong focus on digital transformation and sustainable solutions
Comprehensive professional development opportunities through Grundfos Academy

Career Growth

2-3 years in role before advancement opportunity, depending on performance and market conditions

Potential Next Roles

Technical Support Team Leader Customer Experience Manager Product Support Specialist Technical Sales Manager

Company Overview

Grundfos Holding A/S

Grundfos is a global leader in advanced pump solutions and water technology, with a strong focus on sustainability and innovation

Leading position in the global pump manufacturing industry with significant market share in building services sector
Strategic position in Oceania market with growing presence in sustainable building solutions
Innovation-focused environment with strong emphasis on sustainability and employee development
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  • Salary estimates and market demand analysis
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  • Critical success factors and key skills
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