Home Jobs Sr CSSC Front Line Representative DBS
Back to Jobs

Sr CSSC Front Line Representative DBS - Job Opportunity at Grundfos Holding A/S

Adelaide, Australia
Full-time
Senior
Posted: April 2, 2025
Hybrid
AUD 85,000 - 105,000 annually based on Adelaide market rates for senior technical support roles in industrial equipment sector

Benefits

Comprehensive health insurance with competitive coverage
Unique 3-day paid volunteer leave program
Performance-based annual bonuses
Flexible working arrangements with home office support
Parental support benefits
Access to Grundfos Academy for professional development
Mental health and wellbeing support programs

Key Responsibilities

Lead complex customer inquiry resolution through multiple channels including digital, telephony, and live chat
Drive technical support and quotation management for specialized pump systems
Manage escalated order fulfillment and project sales coordination
Execute SAP CRM operations and system improvement initiatives
Coordinate cross-functional communication between Sales, Finance and Supply Chain
Develop and share technical product knowledge across team
Support digital transformation through customer tool adoption

Requirements

Education

Diploma or bachelor's degree in engineering preferred

Experience

5 years working experience in technical support or quotation related support

Required Skills

Fluent English communication CRM/SAP knowledge Engineering knowledge Microsoft Office proficiency Technical support expertise Customer service excellence Problem-solving capabilities
Advertisement
Ad Space

Sauge AI Market Intelligence

Industry Trends

Industrial automation and smart pump systems are driving increased demand for technically proficient customer service professionals Digital transformation in industrial equipment services is creating need for multi-channel support expertise Growing focus on sustainable water solutions is expanding market opportunities in the pump industry

Role Significance

Typically part of a 10-15 person customer support team with specialized technical focus
Senior position with significant technical authority and customer relationship impact

Key Projects

Complex industrial pump system implementations Digital service platform transitions Technical support process optimization Customer experience enhancement initiatives

Success Factors

Deep technical knowledge of industrial pump systems and applications Strong problem-solving abilities in complex customer scenarios Excellence in multi-channel communication Ability to balance technical accuracy with customer service quality Proactive approach to process improvement

Market Demand

High demand due to industrial digitalization and increasing technical complexity of pump systems

Important Skills

Critical Skills

Deep technical understanding of pump systems and applications Advanced problem-solving in complex customer scenarios Multi-channel communication expertise SAP CRM proficiency for operational excellence

Beneficial Skills

Sustainability knowledge in water solutions Digital platform expertise Project management capabilities Industry 4.0 awareness

Unique Aspects

Combination of technical expertise with customer service excellence
Strong focus on sustainability in industrial solutions
Extensive professional development opportunities through Grundfos Academy
Global exposure with local market focus

Career Growth

2-3 years in role before advancement opportunity, depending on performance and business growth

Potential Next Roles

Technical Support Team Lead Customer Experience Manager Solutions Engineering Specialist Product Support Manager

Company Overview

Grundfos Holding A/S

Grundfos is a global leader in advanced pump solutions and water technology, with a strong focus on sustainability and innovation

Among top 3 global pump manufacturers with significant market share in advanced pump solutions
Strategic position in Oceania market with growing focus on sustainable water solutions
Innovation-driven environment with strong emphasis on sustainability and employee development
Advertisement
Ad Space
Apply Now

Data Sources & Analysis Information

Job Listings Data

The job listings displayed on this platform are sourced through BrightData's comprehensive API, ensuring up-to-date and accurate job market information.

Sauge AI Market Intelligence

Our advanced AI system analyzes each job listing to provide valuable insights including:

  • Industry trends and market dynamics
  • Salary estimates and market demand analysis
  • Role significance and career growth potential
  • Critical success factors and key skills
  • Unique aspects of each position

This integration of reliable job data with AI-powered analysis helps provide you with comprehensive insights for making informed career decisions.