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Sr Qualitative Research Analyst - Job Opportunity at Mercury Insurance Services, LLC

Remote, US
Full-time
Senior
Posted: February 19, 2025
Remote
USD 85,479 - 157,868 per year

Benefits

Comprehensive healthcare package with medical, dental, and vision coverage positioning Mercury as a competitive employer in the insurance sector
Forward-thinking flexible work policy allowing remote work across the US, demonstrating modern workplace adaptation
Innovative wellbeing program including mental health support and family care resources, exceeding industry standards
Strong financial benefits package with 401(k) matching and performance bonuses showing investment in long-term employee success
Substantial PTO policy with vacation, sick time, and paid holidays reflecting work-life balance commitment
Unique pet insurance offering demonstrating inclusive family benefits approach
Professional development support through education assistance and career growth opportunities

Key Responsibilities

Lead enterprise-wide qualitative research initiatives to drive strategic business decisions and product development
Establish and govern comprehensive qualitative research frameworks and methodologies across the organization
Direct cross-functional collaboration to integrate customer and agent feedback into product development and service design
Develop and implement self-service research processes to scale research capabilities organization-wide
Create and deliver strategic insights through advanced visualization and storytelling techniques
Mentor and train team members in qualitative research methodologies to build organizational capability

Requirements

Education

Bachelor's or Master's degree in psychology, anthropology, design, or a related field

Experience

Over 5 years of experience in market research, utilizing quantitative and qualitative methods

Required Skills

Excellent written and verbal communication skills Demonstrated ability to create tangible output from qualitative research Proven ability to work independently Strong project management skills Strong proficiency in qualitative analysis tools and software Experience with text analytics models and panels

Certifications

RIVA certification (preferred) CCXP certification (preferred)
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Sauge AI Market Intelligence

Industry Trends

Insurance industry's increasing focus on digital transformation is driving demand for advanced customer research capabilities to inform product development and service design Growing emphasis on data-driven decision making in insurance has elevated the importance of qualitative research roles, particularly in understanding customer behavior and preferences Shift towards remote-first working models in insurance sector has created opportunities for nationwide talent acquisition and research coordination

Salary Evaluation

The offered salary range is competitive for a senior research position in the insurance industry, particularly considering the remote work option. The wide range (85k-158k) suggests room for significant experience-based compensation adjustment

Role Significance

Likely leads a small team of 2-4 researchers while coordinating with external vendors and cross-functional stakeholders
Strategic leadership position with significant influence on enterprise-wide research methodology and customer insight generation

Key Projects

Enterprise-wide research methodology standardization Customer journey mapping initiatives Product development research Agent experience optimization studies Digital transformation support projects

Success Factors

Ability to balance strategic thinking with hands-on research execution Strong stakeholder management skills across multiple organizational levels Excellence in research methodology design and implementation Proven track record of translating research insights into actionable business recommendations

Market Demand

High demand position driven by insurance industry's digital transformation needs and increasing focus on customer experience optimization

Important Skills

Critical Skills

Qualitative research expertise with focus on financial services context Strategic thinking and business acumen to connect research insights to business outcomes Advanced stakeholder management and communication skills

Beneficial Skills

Knowledge of insurance industry regulations and compliance requirements Experience with digital transformation initiatives Vendor management expertise

Unique Aspects

Rare combination of enterprise-wide research leadership with hands-on execution requirements
Opportunity to build and shape research methodology for entire organization
Strong emphasis on both agent and customer experience research

Career Growth

Typical progression to director level within 2-3 years given successful project delivery and demonstrated leadership

Potential Next Roles

Director of Customer Experience Head of Market Research VP of Consumer Insights Customer Intelligence Director

Company Overview

Mercury Insurance Services, LLC

Mercury Insurance Services is a well-established insurance provider with over 60 years of market presence, focusing on risk management and customer protection

Mid-sized insurance provider competing through customer-centric approach and digital transformation initiatives
National presence with remote work capabilities enabling broad market reach and diverse talent acquisition
Progressive work environment emphasizing work-life balance, professional development, and inclusive practices
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