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Staff Data & Analytics Analyst - Job Opportunity at Zendesk

Dublin, Ireland
Full-time
Senior
Posted: March 26, 2025
Hybrid
EUR 85,000 - 115,000 annually based on Dublin market rates for senior analytics roles

Benefits

Hybrid work arrangement with flexible scheduling
Global workplace diversity and inclusion programs
Career development opportunities in AI/ML space
Modern tech stack and tools access

Key Responsibilities

Lead AI analytics measurement and value quantification initiatives
Develop and validate metrics frameworks for AI adoption assessment
Drive data-driven decision making through complex SQL analysis
Partner with stakeholders to align analytics with business strategy
Prototype and implement AI performance measurement systems

Requirements

Education

Bachelor's degree in computer science, data science, statistics, engineering or related field (Master's preferred)

Experience

7+ years of experience in data analysis or related field

Required Skills

Extensive SQL knowledge Python proficiency ETL/data warehousing expertise Advanced analytics and statistical modeling Data visualization/BI tools (Looker, QuickSight) Communication and collaboration Problem-solving in ambiguous situations

Certifications

Lean/Six Sigma certification (preferred)
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Sauge AI Market Intelligence

Industry Trends

AI analytics roles are experiencing unprecedented growth as companies invest heavily in measuring AI ROI The convergence of traditional analytics with AI performance measurement is creating new specialized positions Dublin's technology sector is expanding rapidly, particularly in AI and analytics roles

Role Significance

Typically part of a specialized 5-8 person analytics team within larger data organization
Staff-level position indicates senior individual contributor role with significant technical depth and strategic influence

Key Projects

AI performance measurement framework development Customer value impact analysis systems Automated analytics pipelines for AI operations Cross-functional analytics integration initiatives

Success Factors

Deep understanding of AI/ML metrics and measurement methodologies Ability to translate complex technical concepts for business stakeholders Strong data architecture and modeling capabilities Experience with large-scale analytics systems Strategic thinking and business acumen

Market Demand

Very High - AI analytics specialists are among the most sought-after professionals in the current market

Important Skills

Critical Skills

Advanced SQL expertise for complex data analysis Statistical modeling for AI performance measurement Data visualization for executive communication Python for analytics automation

Beneficial Skills

Machine learning fundamentals Cloud platform experience Business intelligence tool expertise Agile methodology knowledge

Unique Aspects

Direct involvement in shaping AI measurement standards
Opportunity to influence product analytics strategy
Access to large-scale customer interaction data
Work with cutting-edge AI technologies

Career Growth

2-3 years typical progression timeline to next level based on performance and organizational growth

Potential Next Roles

Lead Data Scientist Analytics Engineering Manager Head of AI Analytics Director of Data Science

Company Overview

Zendesk

Zendesk is a leading customer service software company with a strong focus on AI-driven innovation

Major player in the customer experience software market with significant global presence
Dublin office serves as a strategic European hub with growing AI/ML operations
Innovation-focused environment with emphasis on collaboration and technical excellence
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  • Industry trends and market dynamics
  • Salary estimates and market demand analysis
  • Role significance and career growth potential
  • Critical success factors and key skills
  • Unique aspects of each position

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