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Sunday Supervisor - Job Opportunity at MARKHAM PUBLIC LIBRARY

Markham, Canada
Temporary
Mid-level
Posted: February 28, 2025
On-site
CAD 32.95 per hour

Benefits

Enhanced commuter benefits package with transit subsidies
Comprehensive employee assistance program for work-life balance
Convenient on-site parking facilities
Professional development opportunities

Key Responsibilities

Strategic oversight of library operations during peak Sunday service periods
Cross-functional leadership of both Information Services and Borrower Services departments
Resolution of escalated customer service issues and operational challenges
Staff scheduling and performance management to ensure service excellence
Financial reconciliation and incident management reporting
Implementation of customer experience and merchandising standards

Requirements

Education

Bachelor's Degree required, Master of Library Science preferred

Experience

1 year supervisory experience required, library experience preferred

Required Skills

Effective oral and written communication Creative thinking and problem solving Excellent judgment in customer issue resolution Technology coaching abilities Customer service leadership Organizational skills Analytical thinking Conflict resolution Interpersonal communication Team leadership

Certifications

Vulnerable Sector Screening check required
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Sauge AI Market Intelligence

Industry Trends

Public libraries are evolving into community hubs with increased focus on digital services and programming, requiring supervisors to balance traditional services with modern technological demands Sunday operations are becoming increasingly critical for public libraries as communities seek flexible access hours and services Libraries are adopting retail-inspired customer service models, emphasizing experience design and proactive engagement

Salary Evaluation

Based on the role's responsibilities and location, market rate for similar positions ranges from CAD 30-40 per hour, positioning this role competitively within the public sector library services market

Role Significance

Typically supervising 5-10 staff members across multiple service departments during Sunday operations
Mid-level management position with significant operational autonomy during Sunday operations, serving as the primary decision-maker for branch activities

Key Projects

Implementation of customer service excellence initiatives Staff development and training programs Operational efficiency improvements Technology adoption and user education initiatives

Success Factors

Strong ability to make independent decisions during weekend operations when senior management is not present Excellence in balancing multiple service priorities during peak usage periods Demonstrated leadership in maintaining high service standards while managing resource constraints Ability to build and maintain effective teams in a part-time service environment

Market Demand

Moderate to high demand, driven by libraries' expansion of service hours and need for specialized weekend management talent

Important Skills

Critical Skills

Operational leadership in absence of senior management Cross-functional service delivery coordination Crisis and escalation management Team leadership in part-time service environment

Beneficial Skills

Digital literacy and technology adoption expertise Cultural competency for diverse community service Project management capabilities Change management experience

Unique Aspects

Specialized weekend leadership role with high degree of autonomy
Focus on peak service period management
Blend of traditional library services with modern customer experience principles
Opportunity to impact community engagement during high-traffic periods

Career Growth

2-3 years in role before advancement, depending on performance and organizational opportunities

Potential Next Roles

Branch Manager Head of Customer Experience Library Operations Director Service Excellence Manager

Company Overview

MARKHAM PUBLIC LIBRARY

Markham Public Library is a progressive public library system serving one of Canada's fastest-growing and most diverse communities

Leading municipal library system known for innovation in service delivery and community engagement
Significant presence in the Greater Toronto Area with multiple branches and expanding digital services
Professional environment emphasizing service excellence, innovation, and community engagement with strong focus on work-life balance
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