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Supervisor, Customer Service & Operations - Job Opportunity at DP World Canada

Toronto, Canada
Full-time
Senior
Posted: February 23, 2025
On-site
CAD 75,000 - 95,000 annually based on Toronto market rates for senior logistics supervisory roles

Benefits

Comprehensive international company benefits package
Professional development opportunities
Global career advancement potential
Industry-leading training programs
Team-based collaborative environment

Key Responsibilities

Strategic leadership of customer service and operations team with direct impact on freight movement efficiency
Financial management including P&L reporting and cost optimization initiatives
Cross-functional coordination with sales, pricing, and procurement teams to drive business outcomes
Regulatory compliance management and risk mitigation for international freight operations
Process optimization and continuous improvement leadership

Requirements

Education

Degree in business, freight forwarding or similar field preferred

Experience

Minimum 5 years freight forwarding experience with 2 years supervisory experience

Required Skills

Leadership and team development Problem-solving and process improvement Computer proficiency Communication and interpersonal skills Organization and prioritization Detail orientation English fluency Canadian industry experience
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Sauge AI Market Intelligence

Industry Trends

Global supply chain digitalization is driving increased demand for tech-savvy operations supervisors who can manage both traditional freight forwarding and digital transformation initiatives Regulatory complexity in international trade is creating higher value for supervisors with strong compliance knowledge The post-pandemic shift in supply chain strategies is emphasizing the need for operational resilience and multi-modal transportation expertise

Role Significance

Typically supervising 5-10 Customer & Operations Specialists in a medium-sized freight forwarding operation
Mid-to-senior management position with direct influence on operational efficiency and customer satisfaction metrics

Key Projects

Implementation of standardized operating procedures and workflow optimization Team performance improvement and training programs Customer service excellence initiatives Digital transformation of freight operations

Success Factors

Strong operational knowledge combined with people management skills Ability to balance customer service excellence with operational efficiency Technical adaptability for managing multiple freight forwarding platforms Cross-cultural communication skills for international logistics coordination

Market Demand

High demand due to continuing supply chain complexity and need for operational excellence in freight forwarding

Important Skills

Critical Skills

Operational management expertise in freight forwarding Team leadership and development capabilities Digital systems proficiency Regulatory compliance knowledge

Beneficial Skills

Project management methodologies Change management experience Data analytics capabilities Additional language skills

Unique Aspects

Integration of port operations expertise with freight forwarding services
Global network leverage potential
Strong focus on standardization and process excellence

Career Growth

2-4 years in role before advancement opportunity, depending on business growth and performance

Potential Next Roles

Operations Manager Regional Operations Director Customer Service Director Branch Manager

Company Overview

DP World Canada

DP World is a leading global logistics company with extensive port operations and supply chain solutions

Top-tier global logistics provider with strong presence in port operations and integrated supply chain services
Significant Canadian operations with strategic importance in North American logistics network
Professional corporate environment with emphasis on operational excellence and global standards
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