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Supervisor, Military OneSource Counselors - Remote Anywhere in USA - Job Opportunity at Optum

Durham, United States
Full-time
Senior
Posted: March 1, 2025
Remote
USD 71,600 - 140,600 per year

Benefits

Comprehensive healthcare package
401(k) matching program
Professional development opportunities
Remote work flexibility
Equity stock purchase options
Recognition and incentive programs

Key Responsibilities

Lead and supervise non-medical counselor staff operations across multiple time zones
Provide critical risk assessment and consultation support for complex cases
Drive quality assurance and performance optimization through data-driven coaching
Facilitate cross-functional collaboration with military support services
Manage staff scheduling and resource allocation to ensure 24/7 service coverage
Develop and implement training programs for new and existing staff
Execute performance management and professional development initiatives

Requirements

Education

Master's degree from accredited Graduate program in psychology, social work or related mental health field

Experience

5+ years post graduate clinical or social services experience

Required Skills

Solution Focused and Motivational Interviewing techniques Data analysis Project planning Crisis intervention Risk assessment Microsoft Office proficiency Case management software expertise Cross-cultural communication Team leadership Quality assurance Performance management

Certifications

Current valid unrestricted counseling license (L.P., LMFT, LICSW, LPC, LCSW, or LPCC) Security clearance eligibility
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Sauge AI Market Intelligence

Industry Trends

The behavioral health sector is experiencing rapid digitalization, with virtual care platforms becoming standard delivery channels. Military family support services are expanding in scope and sophistication due to evolving service member needs. Integration of technology and mental health services is creating new operational requirements for supervisory roles. Market demand for licensed mental health professionals with military cultural competency continues to grow significantly.

Salary Evaluation

The offered salary range aligns with market expectations for senior behavioral health supervisors, particularly considering the specialized military focus and full remote flexibility. The wide range ($71,600-$140,600) reflects variations in experience, location, and specific licensure.

Role Significance

Typically supervising 10-15 counselors across multiple shifts to ensure 24/7 coverage.
Senior leadership position with direct impact on military family support services quality and effectiveness.

Key Projects

Implementation of virtual care delivery standards and protocols Development of crisis intervention frameworks Quality assurance program management Staff performance optimization initiatives Cross-departmental collaboration projects

Success Factors

Deep understanding of military culture and support systems Strong virtual team management capabilities Excellence in crisis intervention and risk assessment Ability to balance clinical supervision with administrative leadership Data-driven decision-making expertise

Market Demand

High demand position with increasing market value due to growing emphasis on military mental health support and virtual care delivery models.

Important Skills

Critical Skills

Military cultural competency for effective service delivery and team leadership Virtual team management expertise for remote workforce coordination Clinical supervision capabilities for quality assurance Crisis intervention and risk assessment proficiency

Beneficial Skills

Spanish language proficiency for expanded service capability Experience with military command structures Knowledge of DOD security clearance processes Familiarity with government contracting procedures

Unique Aspects

Combination of clinical supervision and military cultural competency requirements
Full remote work opportunity with national scope
Integration of traditional counseling with modern virtual care delivery
Direct impact on military family welfare and readiness

Career Growth

2-3 years in role typically required before advancement to director-level positions

Potential Next Roles

Director of Military Support Services Clinical Operations Director Regional Behavioral Health Manager Program Director for Military Family Services

Company Overview

Optum

Optum, as part of UnitedHealth Group, is a leading healthcare services provider with significant government contracts and military support programs.

Industry leader in healthcare services with strong competitive position in military support contracts.
National coverage with virtual service delivery model enhancing accessibility.
Professional environment emphasizing work-life balance, diversity, and mission-driven service delivery.
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