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System Maintainer - Tier 2 (shift) - TS/SCI with Poly - Job Opportunity at Leidos

Harrogate, United Kingdom
Full-time
Mid-level
Posted: March 24, 2025
On-site
USD 95,000 - 125,000 annually plus overseas differentials and shift premiums

Benefits

Security clearance sponsorship - highly valuable credential
Career development in classified environments
Shift differential pay likely included
Government contractor benefits package
International assignment opportunities

Key Responsibilities

Lead technical incident response and problem resolution for escalated Tier 1 issues, directly impacting mission-critical IC operations
Serve as technical bridge between operations and development teams to ensure seamless system integration
Manage and execute system maintenance and upgrade initiatives affecting national security infrastructure
Direct asset and property management for sensitive equipment and systems
Coordinate cross-functional technical communications to maintain operational continuity

Requirements

Education

BA degree or Masters degree

Experience

4+ years with BA or 2+ years with Masters

Required Skills

Computer hardware and system troubleshooting System administration Problem-solving and innovation Team collaboration Physical capability to handle 50-pound equipment ServiceNow experience (preferred) Customer interaction skills Adaptability Resourcefulness

Certifications

TS/SCI with Polygraph clearance DOD 8570 certification (Security+) US Government approved medical exam
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Sauge AI Market Intelligence

Industry Trends

Increasing demand for cleared IT professionals in overseas locations indicates expanding global intelligence infrastructure Shift towards integrated technical support models combining traditional IT with intelligence community requirements Growing emphasis on ServiceNow expertise suggests modernization of classified system management

Role Significance

Typically part of a 15-25 person technical support team within a larger classified operation
Mid-level technical position with significant operational impact due to classified nature of work and escalation responsibilities

Key Projects

Critical system upgrade implementations in classified environments Infrastructure modernization initiatives Security protocol implementations Cross-agency technical coordination efforts

Success Factors

Deep understanding of classified system operations and security protocols Ability to work effectively within strict procedural guidelines while maintaining technical agility Strong diplomatic skills for handling sensitive customer interactions Capability to maintain composure and effectiveness during high-pressure situations

Market Demand

Very high demand, particularly due to the combination of technical skills and high-level security clearance requirements. The overseas location further narrows the qualified candidate pool.

Important Skills

Critical Skills

Security clearance maintenance and protocols - fundamental to role effectiveness Technical troubleshooting in classified environments - core operational requirement Cross-functional communication in sensitive environments - essential for mission success

Beneficial Skills

ServiceNow expertise for modernization initiatives International operations experience Multiple system certification knowledge

Unique Aspects

Rare combination of technical support role with high-level clearance requirements
Overseas location adds complexity and opportunity for career development
Direct support to intelligence community operations provides unique professional experience

Career Growth

2-4 years in role typical before advancement, dependent on mission requirements and security clearance depth

Potential Next Roles

Technical Team Lead in Classified Operations Systems Engineering Manager Information Systems Security Manager Technical Operations Manager

Company Overview

Leidos

Leidos is a major defense contractor and technology integrator with significant presence in classified operations and intelligence community support

Top-tier government contractor with strong competitive position in classified technical operations
Strategic location in Harrogate indicates support for critical UK-based intelligence operations
Highly structured environment with emphasis on security, precision, and procedural compliance while maintaining technical innovation
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