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Technical Account Manager - Job Opportunity at Okta

Dublin, Ireland
Full-time
Senior
Posted: February 7, 2025
Hybrid
EUR 85,000 - 120,000 per year based on Dublin market rates and seniority level

Benefits

Comprehensive benefits package with focus on health and wellness
Social impact initiatives and corporate responsibility programs
Modern technology and tools provision
Flexible work arrangements with hybrid options
Professional development and learning resources
Inclusive workplace culture with DEI focus

Key Responsibilities

Strategic technical guidance for enterprise identity solutions
Partner with Customer Success Managers as technical counterpart
Architecture and configuration review for security optimization
Product adoption and best practices advisory
Stakeholder relationship management at executive level
Technical enablement content creation
Customer satisfaction and retention optimization

Requirements

Experience

5+ years of total experience in information technology, with at least 2 years of hands-on experience as a Technical Account Manager (TAM) or comparable practitioner role in the IAM space

Required Skills

Identity federation protocols (SAML 2.0, WS-Federation, OAuth, OpenID Connect) Legacy application integration Enterprise application ecosystem management SaaS deployment expertise Lifecycle management implementation Security and performance monitoring Business acumen Communication skills Customer relationship management Technical consulting
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Sauge AI Market Intelligence

Industry Trends

Identity-first security approach becoming central to enterprise architecture Increasing complexity in hybrid cloud environments driving demand for unified identity solutions Zero-trust architecture adoption accelerating TAM role importance Growing emphasis on customer identity and access management (CIAM) alongside workforce solutions

Role Significance

Typically part of a global Technical Account Management team of 15-30 professionals
Senior technical advisory position with strategic impact on customer security posture and digital transformation

Key Projects

Enterprise-wide identity modernization initiatives Zero-trust architecture implementation Cloud transformation security programs Identity governance framework development

Success Factors

Deep technical expertise in identity and access management Strong customer relationship management capabilities Strategic thinking with business outcome focus Ability to translate technical concepts for various stakeholders Proactive problem-solving approach

Market Demand

Very high with growing emphasis on identity security and cloud transformation

Important Skills

Critical Skills

Identity protocol expertise essential for solution architecture Customer success orientation crucial for retention Technical advisory capabilities fundamental for strategic guidance

Beneficial Skills

Cloud architecture knowledge Security compliance understanding Project management capabilities Industry vertical expertise

Unique Aspects

Combination of technical depth and customer relationship management
Strategic position at intersection of security and business transformation
Opportunity to influence industry-wide identity practices

Career Growth

2-3 years in role before advancement, with potential fast-track based on impact

Potential Next Roles

Senior Solutions Architect Identity Program Manager Technical Product Manager Identity Strategy Consultant Enterprise Security Architect

Company Overview

Okta

Leading independent identity provider for enterprise with over 19,300 organizations as customers

Market leader in identity and access management with strong growth trajectory
Strategic EMEA position supporting European market expansion
Innovation-focused environment with emphasis on technical excellence and customer success
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  • Salary estimates and market demand analysis
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  • Critical success factors and key skills
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